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I bought a gold and bonus package yesterday an didn't get credit. I bought gold today and didn't get credit. I either want what I paid for or a refund. Thanks
Hi and Welcome to our Community
You can find all info about refunds and broken purchases here.
Hello there. Please contact player support from your game app. They only one who can give refunds. Good Luck! Don't purchase anything else until this is resolved, okay? 😁
I got this issue taken care of however I am so frustrated with this game (Soda) I think I'm going to quit. The only crush game I can enjoy is Friends. Others are insanely hard!
@Mimzydrs Hi and welcome the community does not deal with purchases as it contains your personnel information
If you play on mobile, then please email Player Support directly from the game.
When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.
Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.
or alternatively you can use the contact us at bottom of page but you will need you game ID for this
Hope this helps
hi dear welcome to our community
sorry for the inconvenience
Please Contact Support Area Direct From Your Game.
please Read this 👇
hope this helps have fun
Hi and welcome to the community.
Please check and follow the guidlines for the purchases or purchase related issues.
Best of luck and have a lovely day ahead.🌼
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When i got to level 76, the episode looked exactly like episode 4, what's going on? (I am not new to candy crush soda, i got to about level 1060, but due to the music change, i really didn't like it, so i installed an older version, Sure, gold bars don't work or load, but i can still enjoy CCSS.)
I log on every morning to get daily rewards. Today it said i missed yesterday (wrong) and started me back on day one again. This has happened multiple times. please debug and fix!!
The stars used to grow islands are full and I'm not being presented with the options for additional islands. Happened after a recent update.
for the umteenth time I play bake a cake and just as we are close to finishing getting the top two prizes, progress goes away and start a new bake arrives. I can see in inbox that cake is backed and I participate in helping back, but haven’t received top prizes in last multiple times
Why am I playing from the beginning again? How do I get my old account back?
Hi Soda fans! 💜 Some players have reported seeing a profile picture they didn’t choose in Candy Crush Soda Saga. This is a known visual issue, and our team is already working on a fix. What’s happening? You may see a profile picture that isn’t yours You might not be able to change your avatar right now 💡 Good to know: This…
🚨 Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! 👈 🛠 How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and…
Hello, Soda fans! Starting out in Candy Crush Soda Saga (or just Soda, as we call it here!) can feel a bit overwhelming, so many candies, so many challenges! 🤯 You might discover 🍬 boosters and use them freely, only to later realize they don’t magically replenish. 😅 And then there are 🧁 blockers, standing in the way of…
