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Not getting the rewards from Rebuild candy town
Level 3
I have rebuild candy town but it won't let me collect my rewards and when I exit out of it I can't do anything. I have to close it out completely and go back in just to play. Summer vacation did the same thing. I won all these rewards but never got to claim any or even see what I'd won. Plz help, I don't want to miss out on this one too.
Best Answer
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Yes @LadyRaffie @CandiceDenise @jtwilburn When you’ve completed 1 quest you click on claim and the points will be added to make 100 points. Once you have collected those 100 points you click on claim, on the left part to get your prize. Then you see a new goal to collect 200 points and so on.
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Answers
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I believe my rebuild game has a problem. I have completed 2 already, but where it says click to claim, it won't click HELP!!!
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Hi @CandiceDenise, @Yosca,
The "Device" you play on would be helpful. Also, below is the info & feedback link on this:
- ⛲️ Rebuilding Candy Town. Will you be one of the Founders? — King Community
- https://community.king.com/en/candy-crush-soda-saga/discussion/312339/rebuilding-candy-town-will-you-be-one-of-the-founders/p1?new=1
Do the normal troubleshooting, sign out / in, clear cache if using a browser, be sure your "Device" is up-to-date, below are the current versions for "Soda" & "Saga" in my signature, etc...
Here is what you will need, if you want to contact "Support":
- *User ID#
- *Receipt Of Purchase (Or Order# etc...) - Screenshot *Or screenshot of issue, any "Error Codes" you might get, etc...
- *Name Of Game
- *Device You Play On
- What is my User ID and where can I find it? — King Community
- https://community.king.com/en/candy-crush-soda-saga/discussion/247075/what-is-my-user-id-and-where-can-i-find-it/p1?new=1
- Your "User ID#" is the same on all King games you play on.
- ᐅ How to take a screenshot
- https://www.take-a-screenshot.org/
- Contact us
- https://soporto.king.com/contact
You can use the above link to contact support, or use the contact us thru the game.
Or you can contact our Player Support team from your game. Go to the settings cogwheel, click on the question mark, and select what you want done and they will be able to give you a solution!
Be sure to answer the automated response you get. I would say "Support" is backlogged now because of the virus. So expect "Delays".
Hope this helps, or get back to us with more details.
Take Care - Origins7 Dale, 😀
9/29/2020
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Thank you for your help . I play on my Android phone. I will try to get it to work or at least find out why it isn't.
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I do not have Kimmy's Arcade. I haven't ever seen it. Could that be the reason these games won't work right?
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Hi dear.
No it is not the reason. kimmy's Arcade is a bonus feature. And it is not available to everyone on everydevice. Bonus events are awarded randomly to the players. Hopefully you may also be among those players who get kimmy's arcade. Just keep your game application up to date to get the best available features.
For any missing award you need to cotact player support directly from the settings of your game application.
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@CandiceDenise Hi and welcome Rebuild candy town is a new feature, more info on this feature below
Kimmys arcade is a bonus feature so it is not available to everybody. bonus features are given to randomly selected groups of people so this could mean you are not in the group for that feature at present but could be again in the future
Thank you
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Sorry for your reply! You will see Kimmy Arcade regularly from every Thursdays to Mondays. 😉
You can click here for Kimmy's Arcade the information that I hope you can understand to read it. 😊
If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊
Have a sodalicious day! 🥤
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Hello!
@CandiceDenise and @jtwilburn could you please share a screenshot of your "Rebuild Candy Town"?
If i'm not mistaken you need to complete all the quests or the week to get the rewards, but just want to make sure what you guys are seeing is what I think 🤗
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Yes @LadyRaffie @CandiceDenise @jtwilburn When you’ve completed 1 quest you click on claim and the points will be added to make 100 points. Once you have collected those 100 points you click on claim, on the left part to get your prize. Then you see a new goal to collect 200 points and so on.
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Thank you @Yosca .. Always so helpful 😍
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