Welcome to the Candy Crush Soda Saga community!
Share news, updates, or anything Soda-related you'd love to chat about!
Get help for your Soda game here!
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!
Got a feature idea? Share your thoughts to help make Soda even better!
Did not receive bought items, how do I get refunded or items bought???
Try closing and restarting the game first, sometimes the items take awhile to show up. If you don't see, then contact player support from your game app. Good Luck.
Hi and welcome to the community.
Very sorry about this but unfortunately community dont deal with purchase or purchase related issues as it involves your personal information. So try to contact player support directly from the settings of your game application.
Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.
They have your purchase history for last 90 days. And they will take an immediate action in your favour.
You may contact them with this link.
You need your game id for this.
Hi and Welcome to our Community
Sorry to hear that you have not received the items that were purchased!! King Community does not deal with the Purchase issues as the query includes your personal details!
You can find all info about refunds and broken purchases here.
@RedHed737 Hi and welcome, Sorry to here this has happened to you . The community does not deal with purchase as it contains your personnel information. please see post below for help with getting your issue resolved
Hope this helps
I just purchased 2 separate 'packages'
Both posted charges immediately
But I have not received the "credits"
HELP!! I AM OUT $34.00!!
@07964389509 Hi and welcome, The easiest way to contact support is from your game as it contains your Game ID and all the relevant purchase information is linked to it. Just go to the settings / cog wheel and then click on the question mark and then you can email support direct from your game
Thank you
Welcome to Sweet King Community! 👑
How about you tried these steps that I hope this helps. 😊
If it's still not worked, you can click on "Contact Us" on bottom of the page then select "Problems with purchase" and then "Purchase items are not received" and finally you ask a problem and send Game ID (How to find your Game ID) that I hope they will help you but it taken longer.
If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊
Have a sodalicious day! 🥤
You may need your game id for this.
New here? Sign in or create an account to join the fun.
Hi Soda fans! 💜 Some players have reported seeing a profile picture they didn’t choose in Candy Crush Soda Saga. This is a known visual issue, and our team is already working on a fix. What’s happening? You may see a profile picture that isn’t yours You might not be able to change your avatar right now 💡 Good to know: This…
🚨 Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! 👈 🛠 How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and…
