Level 3 won't open in Rebuild Candy Town

According to your screenshot I can see that you have not completed the quest yet which means you still have to collect 8 gold pins.

My husband is also playing this and he is able to click that green link and it adds to his grand total at the top.

Hi @Shilpi_roy121 & @jtwilburn @Lola_Pop @Sukanta_Biswas, @Marriam1,

Thx for tag @rock2233.

Waking up, so blood not reaching brain yet. Yes, to advance to "Next Level" you need 100 points at first. Or to do "ALL" 3 quests.

However, @jtwilburn you do have a problem, because if you cannot claim the individual points on these claims, then you cannot advance to the next level. So your app might be stuck, you have 2 "Tap to claim!" in your screenshot. Each "Tap to claim!" gives points. Because when I played it, got my points when I tapped. But, I did not have 2 of them, clicked on each one I did at that time, individually. If you followed the troubleshooting tips given above by the players, & that didn't work, then you need to contact "Support".

You say: "I play games on my Samsung tablet but I email on my phone."

That is also helpful. Be sure you are using the "Same" email address you use in the game, with your device. Be sure to "Sync" accounts up.

Here is how to contact "Support" with what you need:

• *User ID#
• *Receipt Of Purchase (Or Order# etc...) - Screenshot *Or any issues, "Error Codes", etc...
• *Name Of Game
• *Device You Play On

• What is my User ID and where can I find it? — King Community
• https://community.king.com/en/candy-crush-soda-saga/discussion/247075/what-is-my-user-id-and-where-can-i-find-it/p1?new=1
• Your "User ID#" is the same on all King games you play on.

• ᐅ How to take a screenshot
• https://www.take-a-screenshot.org/ 

• Contact us
• https://soporto.king.com/contact 

You can use the above link to contact support, or use the contact us thru the game. 

Or you can contact our Player Support team from your game. Go to the settings cogwheel, click on the question mark, and select what you want done and they will be able to give you a solution!

Be sure to answer the automated response you get. I would say "Support" is backlogged now because of the virus. So expect "Delays". 

On "Golden Pins" see my feedback post at:

• ⛲️ Rebuilding Candy Town. Will you be one of the Founders? — King Community
• https://community.king.com/en/candy-crush-soda-saga/discussion/312339/%EF%B8%8F-rebuilding-candy-town-will-you-be-one-of-the-founders/p1

From Page 1, also Page 2, where I had to do some corrections, on the quest "Essential Supplies / Gumball Goodies".

Finally, once you get things working again, be sure to see my post on Page 8 at:

• 🍂Find your team for the Soda Autumn Games 🤸‍♀️ - Page 8 — King Community
• https://community.king.com/en/candy-crush-soda-saga/discussion/312979/find-your-team-for-the-soda-autumn-games-%F0%9F%A4%B8%E2%80%8D-%EF%B8%8F/p8

Another contest for our "Soda" players.

In my "Signature" below it has the current versions for both "Soda" & "Saga" for you.

Well until next time.

Take Care All & Welcome To The King Community - Origins7 Dale, 😀

10/2/2020

Thank you all for your help!

I have contacted support.