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internet issues?
Level 2
So when I try to collect a prize for completing a price of the rebuild candy town Event,I get this Annoying message,And I checked My internet,And it was perfect,Anyone can help me with this?I can move on with the Tasks if I can’t Get the prize.
For some reason I can’t upload proof of this happening But Trust me,It’s happening for me
Answers
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@Proat1shot Hi and welcome, A few people have reported issues with this feature and it is currently being looked in to.
All you can do personally is do the trouble shooting tips
Check your device is up to date and log out and restart your device then log back in and see if this solves your issue. Also if playing via an internet browser clear the cache.
For any missing rewards please contact customer support from your game, go to game settings, help centre and send them an email and they should help you with these
Thank you
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Hi and welcome to the community.
No we trust you, happened with me but log out, restart your device and recheck again. As i did it and i recieved the reward. Try to play the level and see it starts with your reward.
If not please contact player support directly from the settings of your game.
Thanks.
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What do u mean by log out?
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Ok I’ll Restart,I’ll reply if it doesn’t
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@Proat1shot Hi, hopefully it sounds like you have found how to log out if not just let us know
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Best of luck.
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Hmmm,I still have no idea what U guys mean by log out,But I tried shutting off my device and it still didn’t worked,Can u tell me specifically what to do to solve this issue,Thanks.
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@Proat1shot if you have restarted your device and no improvement You will need to wait for the issue to be fixed and if you had any missing reward contact customer support for your game
Go to settings / cog wheel , Help center / ? and send them an email and they should help you with this
Thank you
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Mk thank you guys for the advice :) I hope to see my reward Soon,Id be mad if I didn’t complete the 3rd week because of this,I’m a Grinder
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@Proat1shot Your welcome and i hope all goes well for you.
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