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Iphone and Ipad will not connect
Answers
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Hello and welcome to the Community @Sacredelk I am sorry to hear you have a connection error with your iOS devices. Did you check you have the latest updates to your devices and the game? Also can you tell me which model and version your iOS devices are? In the meantime can you do some troubleshooting to see if that helps?
Force closing your apps
- Double click the Home button to see your open apps
- Swipe up on all apps which can interfere with the performance of the game
Restarting your device
- Press and hold the Sleep/Wake button until the “Power Off” slider appears.
- Drag the slider to turn your device completely off.
- After the device turns off, press and hold the Sleep/Wake button again until you see the Apple logo.
Checking the storage on your device
Make sure that you have sufficient free storage on your device, we normally recommend having at least 2GB free.
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Hello, I have an Iphone XS max software version14.4.2 and IPad Air 2. Software version 14.4.2 This happened on the Ipad a few months ago and I had to reload the game losing hundreds of boosters in the process and have never been able to rebuild my bank as they are harder to earn now. Seriously, if I have to lose all of my boosters, I'll just find another game. It's really a bummer that these products don't work properly. Especailly after all the time and sometimes money put into them. After 5 years of playing it's probably time for a change anyway. Thanks for your help.
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Thanks @Sacredelk Let me ask around and I’ll get back to you as soon as I have some information.
Also, can you give me your game id?
To find your game id:
- Open the game app and select Profile.
- Double-tap on the King logo and voilà, the logo should disappear to reveal your User ID.
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I am having this problem and it is over a week now. I am on level 2137 and had over 40 boosters of each type there is no way I am deleting and losing them all. I have 52gb of memory. All of my updates are done. My internet works perfectly for jelly crush and every other app so it is only this app. This is hugely frustrating
