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How do I make a complaint to King?
Answers
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They only fixed it temprarily, unfortunately. .Several times now I've logged on only to find I've been put back several levels. It's very annoying when you've passed hard and super hard levels and then have to do them again. Is there something I'm doing wrong? I'm playing through the Facebook interface.
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Hi @Agilitybits I understand that you have followed Nix66's advice and created a King account. In addition to what you could do now is to sync your King and Facebook accounts so you can see your progress in both accounts. Follow the steps below:
Are you connected to your game both in Facebook and with a King account? Want to sync the two? No problem! Here's how:
- Go to this page: https://king.com/games
- In the top-right corner, click "Log in" (If you are already logged in, it will say "Settings", in which case skip the next two steps)
- Log in using your King account username and password
- In the top-right corner, click "Settings"
- Choose the option "Account", then down at the bottom select "Score and progression sync"
- Select "Sync progress" and you will be asked to log in to your Facebook account.
And that's it! Your progress will be synced across both your King and Facebook accounts.
Please note: your progress and Gold Bars will be synced across all accounts and all signed-in devices, but other items like Boosters are stored on your device and are not synced.
I hope this helps 😊.
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Hi again @Agilitybits Sorry you have to do that hard level again 😔. The game only recognizes your completion of a level at the very end of the achievement. You should see a final 'confirmation message' to recognize you've completed the level and you must allow the confirmation message to show for the software to register it.
This also ensures that our server (which stores your player progression) can see it too. If, for any reason, you switch applications or close the game before the completion confirmation displays, this can prevent your progress from being saved. You must allow the 'completion message' to show, to avoid this.
Hope you don’t have this problem again 🙂.
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