Videos for more moves keeps saying oops something went wrong! Why?

When I fail to complete a level in CCSS I get a screen that asks me if I want to purchase for gold bars or watch 3 ads for a total of 5 moves.

Recently, I chose the 3 ads option and had a screen that came up that said there was a problem loading the video. My only choice was to either buy for gold bars or exit. A screen shot is attached.

Please look into this.

Thank you.

@Lou_Lange another player also have the same issue. There might be a glitch in the game. Recommend to wait for next game updates. Hopefully they will have a fix by then. Good Luck.

Yes, every is to time it’s an error.