candy crush stopped

Hi @JaneBorton @ipete,

Remove *Battery from phone, will force a shut down. Wait *30 seconds, then reinstall battery. All Wifi / Mobile Devices have an*Online Guide with Pictures to help you out on *Troubleshooting Issues! Can use your *PC, or another one, to get access. See if that helps.

Here we have:

• Support — King Community
• https://community.king.com/en/candy-crush-soda-saga/categories/support-ccss

• General / Help Center - King Community
• https://community.king.com/en/candy-crush-soda-saga/kb

For *Soda Issues.

• My game keeps freezing or crashing, what should I do? - King Community
• https://community.king.com/en/blog/kb/articles/471-my-game-keeps-freezing-or-crashing-what-should-i-do

• Having problems with your game crashing or loading? — King Community
• https://community.king.com/en/blog/discussion/250219/having-problems-with-your-game-crashing-or-loading

• Is your game crashing on an Android device? — King Community
• https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device

Can see posts above. Not sure if it is the *Game or your *Device that is causing the issue.

Should include on *All Support Issues:

• Device You Play On? Include *Make & Model#, listed under *About / Settings, please!
• Soda Version You Are On?
• How Do You Play? By *Browser, at *Facebook, thru *Facebook, at *King.com, by *PC Win 10 Desktop App, etc...?
• Screenshots of the issue, or any *Error Codes, etc...?

The above info, helps us to help you better.

Thx For Posting & Welcome To The King Community - Origins7 Dale, 😀

7/17/2021