paid for gold bars but didn't receive them

Amanda_Webb · March 2015

Paid $.99 on February 25th but were not credited to my game. Please credit that to my game. Thanks

Tony_Mc · March 2015

Hi Amanda, please check your messages; you've got mail!

Tony_Mc · March 2015

Hi Amanda, please check your messages; you've got mail!

Barbara_Bailey · November 2016

I paid for 50 gold bars but have not received them

Tony_Mc · November 2016

Hi Barbara,

Thank you for sharing this here on King Care.

I have sent you a private message and look forward to resolve this for you too.

Kindest regards,

Tony - King Care Team

girldom · August 2021

Paid for 100 gold bars through my Amazon account and not received them they

bought on the 27 August

Yosca · August 2021

Hello and welcome to the Community @girldom I am sorry to hear you had a problem with your purchase. Unfortunately we cannot handle purchase issues in the Community, due to personal information, but Player Support can. If you happen to play on a mobile device, you can contact directly from the device. When sending an email directly from the game, Player Support will automatically get your purchase history and transactions. All you need to do is:

- Open the game app —> tap on the blue gear

- Tap on the ? mark

- Tap on Purchase and Gold Bars

- Scroll down to the bottom and tap "Contact Us"

paid for gold bars but didn't receive them

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