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Crash when requesting extra moves
Level 1
Best Answers
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Hi @Enelra5691 and welcome to Soda community
Sorry to hear your game crashed. This is a tricky situation, but if you spent 10 gold bars and you didn't get what you paid for I think you should be able to ask for a refund.
Unfortunately the Community can't handle players' purchases issues/refunds but Player Support can and they can find out what went wrong in your game if you contact them from your soda app.
Please visit your profile in your soda app - click cogwheel icon - click "?" icon - "purchases and gold bars" - "why haven't I received my purchase" - then scroll down and click "contact us" - fill in the form and send.
Please note that in case you don't play on mobile device, you should add your user ID too so player support can locate your game account. here's how to find it
good luck 😀
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Welcome to the Community @me865fb I am sorry to hear you have this issue 😕.
Do I understand you correctly, that you buy extra moves with the gold bars and that the gold is cashed, but before you can use the extra moves your screen freezes?
If so, you will need to contact Player Support, as the Community don’t handle purchases. If you happen to play on a mobile device, you can contact directly from the device. All you need to do is:
- Open the game app —> tap on the blue gear
- Tap on the ? mark
- Tap on Purchase and Gold Bars
- Scroll down to the bottom and tap "Contact Us"
Answers
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Hello @FraserBrabazon check out the thread below for more info
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I've seen several questions in the past few months about the oops problem with video for extra moves. Answers range from "Question passed on", to "Will be fixed in next release". So any word? This is such an annoyance and waste of time. I'm ready to find a new game to play...not King.
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I had one move left and ran out of moves so I bought more moves so I could finish the level when the game crashed on me. It said it could not connect to try again later. When I clicked on Okay it crashed and when I started the game over, I lost 10 gold bars. Can I have them back, please?
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Hi @Enelra5691 and welcome to Soda community
Sorry to hear your game crashed. This is a tricky situation, but if you spent 10 gold bars and you didn't get what you paid for I think you should be able to ask for a refund.
Unfortunately the Community can't handle players' purchases issues/refunds but Player Support can and they can find out what went wrong in your game if you contact them from your soda app.
Please visit your profile in your soda app - click cogwheel icon - click "?" icon - "purchases and gold bars" - "why haven't I received my purchase" - then scroll down and click "contact us" - fill in the form and send.
Please note that in case you don't play on mobile device, you should add your user ID too so player support can locate your game account. here's how to find it
good luck 😀
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I cash in my 10 bricks to continue trying to win a level and after giving it to me the screen freezes and I can’t continue playing. I end up having to shut it down and of course, lose the bricks. This is happening frequently over the past couple weeks. Very frustrating.
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Welcome to the Community @me865fb I am sorry to hear you have this issue 😕.
Do I understand you correctly, that you buy extra moves with the gold bars and that the gold is cashed, but before you can use the extra moves your screen freezes?
If so, you will need to contact Player Support, as the Community don’t handle purchases. If you happen to play on a mobile device, you can contact directly from the device. All you need to do is:
- Open the game app —> tap on the blue gear
- Tap on the ? mark
- Tap on Purchase and Gold Bars
- Scroll down to the bottom and tap "Contact Us"
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Twice today the game has frozen after I used my 10 gold bars to continue. Twice! I can’t move anything, can’t click on anything at all. I thought I was my tablet the first time, but now I see it’s the game itself! I ultimately have to force close the app and when I do the board I was on starts over! I’ve lost 20 gold bars today. Yes the app is updated and my wifi connection and tablet are without trouble. I would like my 20 gold bars back. Which is nothing when compared to being stuck on a level for a whole day! I had one move left to clear the board and it froze after I used my bars to continue. Pls fix and return the gold bars I purchased.
