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Why is the game so slow?
The past week or so, the game is slow to load (it says it is downloading???). I only play on my desktop on Facebook. I don't understand why it would have to download. Then, when it finally does load (sometimes it doesn't), the graphics are jerky and slow. It is only on Candy Crush Soda. I also play Farm Heroes Saga, with no issues.
Answers
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Hi Lisa- Thanks for posting on King Care. I am very sorry that you have been experiencing a problem with your games being slow. I can understand your frustration. Let's get you back on track :-)
Please can you follow our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out
You can find more information on our latest Blog too: https://care.king.com/en/blog/article/is-your-browser-ready-for-html5
Let me know how you get on :-)
Have a sweet week!
