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Hi!
I played the cake and I were on the last round on the big cake but I had to run the commercial so I get 5 more tries and then the game freeze on "plane commercial" and have done that two times before so I had to restart the game and my chance was over. It's better to pay for the game once because these ads is annoying and do this type of issues!
Best Answers
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Hello @sixpack70 , welcome to the King Community!
You may want to do some troubleshooting HERE
For any missing rewards or purchases, please email Player Support about this so they can investigate and you may recover those. Be sure to include your game ID#
Go to the Start Menu - Settings - Cogwheel - Help Center - Purchases & Gold Bars. You will then find the 'Contact us' in the bottom of the page.
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Hello @sixpack70 I agree with you those ads are annoying, but for me, it’s better than keeps paying real money. Yeah and paying for the game only once would be nice 🤪 then again those games got boring after awhile.
about game freezes, check that your device has lots and lots of memory. Minimum 2GB. Another tip is too wait few seconds before you click the ad. Let the game loads a bit.
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Hello @sixpack70 I’m sorry you had a problem with the ads. Here in the Community we can’t handle purchases but Player Support does. When sending an email directly from the game, Player Support will automatically get your purchase history and transactions. All you need to do is:
- Open the game app —> tap on the blue gear
- Tap on the ? mark
- Tap on Purchase and Gold Bars
- Scroll down to the bottom and tap "Contact Us"
Answers
-
Hello @sixpack70 , welcome to the King Community!
You may want to do some troubleshooting HERE
For any missing rewards or purchases, please email Player Support about this so they can investigate and you may recover those. Be sure to include your game ID#
Go to the Start Menu - Settings - Cogwheel - Help Center - Purchases & Gold Bars. You will then find the 'Contact us' in the bottom of the page.
-
Hello @sixpack70 I agree with you those ads are annoying, but for me, it’s better than keeps paying real money. Yeah and paying for the game only once would be nice 🤪 then again those games got boring after awhile.
about game freezes, check that your device has lots and lots of memory. Minimum 2GB. Another tip is too wait few seconds before you click the ad. Let the game loads a bit.
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And now it was time again, but this time I had bought me free from the glass cube😡. I have a Sony Xperia 1 and can play many games but when it comes to freezing ads, none phone can handle it. Now I get the freezing on the second ads on the cake and loose my round and 3 gold because of your fuckin commercial. Can you give the gold back to me or what?
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Hello @sixpack70 I’m sorry you had a problem with the ads. Here in the Community we can’t handle purchases but Player Support does. When sending an email directly from the game, Player Support will automatically get your purchase history and transactions. All you need to do is:
- Open the game app —> tap on the blue gear
- Tap on the ? mark
- Tap on Purchase and Gold Bars
- Scroll down to the bottom and tap "Contact Us"
