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Candy crush soda keeps crushing

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munya
munya Posts: 1 Newbie
edited December 2021 in Support

Lately candy crush soda keeps crushing and this is annoying. My phone is up to date and apps updated. How do I have this issue resolved?

Comments

  • DieOmimi
    DieOmimi Posts: 37,449 Friends Moderator
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    Hi @munya Welcome to our community at Candy Crush Friends. Nice that you found your way here. You're here at Candy Crush Friends and you have a problem with Candy Crush Soda.

    Don't worry, we'll move your discussion to the right area.

    I will also call my responsible colleagues @Yosca @Nix66 and @Pitty_Kitty so that you can get help from them.

    Also, a tip for you: if you need help, use the help center for your request. Then we can see it faster. 

  • Yosca
    Yosca Posts: 15,050 Soda Moderator
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    Welcome to the Community @munya

    I am sorry to hear your game keeps “crushing”. You’re saying your app and phone is updated so let’s try some troubleshooting to see if that solves the issue:

    provided you saved your progress with a King or FB account, log out of the game - clear the cache -> not data  that will delete your boosters - power off your device for at least 1 minute - restart your device - check for game and device updates- log back into the game. Also make sure you have at least 2GB free memory storage to run the game smoothly and try to connect to a WiFi connection instead of using cellular data.

    If you are still having problems please reply again 🤗

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