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Mobile, desktop troubleshooting is the same. Again: provided you saved your progress with a King or FB account
The All Stars thing was something in Saga, not Soda, different games.
and another tip @mfnpa if you want an answer you better tag (use @ type the name and click on it so it’s bold, that way someone will be notified). You were lucky I checked this thread again.
okay ... so I believe you have indirectly answered my question @Yosca. In the nearly six years that have passed since I started playing any version of Candy Crush, I have never "saved" my progress as I have neither a King or a FB account. this indicates to me that this is ultimately an IT issue caused by some tweak to one or the other. again, thank you for your reply.