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Where are my gold bars?

Vcarlson79 Posts: 1

Level 1

February 2015 in Support

I purchased a small gold bar package, got a payment successful message, had the money taken from my bank account but received no gold bars. Please either refund the money or deliver the gold bars I've purchased.  Thank you.

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Answers

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  StuckInATree Posts: 4,755

  February 2015

  I'd go to the link below and get in touch with customer services directly with the receipts and stuff, they will look into it and sort that out.

  http://help.king.com/contact

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  Talking_Angela Posts: 15

  Level 1

  February 2015

  If your package has dispareed,please contact King to this problem or an hacker steals your gold bars! Please follow this link: http://help.king.com/contact

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  MarkHawk Posts: 4,061

  February 2015

  Hi Vcarlson79! Sorry to hear you didn't get your gold bars. Please see the email King Customer Care send you so we can compensate you. Thanks.

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