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I purchased the May special and didn't receive my free lives or the free lollipops, how do have this resolved? Candy crush soda saga.
I also have this problem, but didn't get ANY of the items.
I've tried to email king about this 4 times, but keep getting unhelpful automated replies.
I'm really disappointed with king about this, and have requested my money back twice but to no avail!
this just happened to me. How do you get your money back. There's a lot of peeps getting money taken
Same thing just happened to me. Got the gold but nothing else. I emailed king.com but no response yet.
Same with me, got the bars but didn't geht the free lives and boosters. What to Do?
I have the same problem purchased may deal but only received the gold bars nothing else.
I have this problem too. I purchased 3 times! I paid 1.98 x 3! I received 60 of the gold bars but not the lolly pops and striped lollipops. Also I only received the unlimited live once instead of three times. Please assist
I had the same problem last night
Mine was for regular candy crush saga. I did not receive the package either. Game closed immediately after making the purchase.
i didnt get the package too!
same here....with so many people having the same problems...can you solve this asap? its been 2 days i have bought the package...no unlimited life and no lollipops...
Hi brianlee, Mary T, beabea, Sue Johnson, Tasha, Christie31, anniedebrake and amandam425;
Sorry to hear you did not receive your unlimited lives and boosters in the May offer. Thanks for getting back to us with the requested details so we can solve this matter.
Same here, I was set on going for 2 hours but no unlimited lives or lollipops.
Same here! Just purchased the Big May Sale and only received the gold bars. No unlimited lives, regular lollipops or the striped lollipops. Sent an email to King with no response.
I got the same problem, only got the gold bars but not the unlimited lives and boosters. emailed customer care but no answers.
Same here...got bars, not the 2 hours of unlimited lives and not sure on the boosters.
I also purchased the May special for $4.99 and did not receive the 2 hours of unlimited lives nor any other part of the package.
I purchased the May special and same thing... Received the gold bars but not the unlimited 2 hour life or the lollipops.
Same here! Got the gold bars but no lives or boosters. I even went to the main game menu and hit restore purchases, but it didn't work.
Same here, received the gold bars but no free lives or lollipops.
Rachel, PepprRN & Vikki, thank you for letting us know, I will look into this for you.
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I just had the same issue. Sent an email and the auto reply sent me here. I received the gold bars, wiping out all my other bars and then crashed. It even gave me a message upon restarting to enjoy my purchase...... Clearly this is a bug, but what's going to be done about it???
This also happened to me. Very frustrating. Then I tried to report it on the mobile app, but it was so glitchy that I have wasted 30 minutes on this issue and finally had to get on my computer to report it. I hope my $9.99 will be refunded.
I also purchased the Big May Sale for $19.99. I did get the 250 gold bars but not the bonus items or the 24 hour unlimited lives. Plus my account was debited for $23.24. I emailed King but all I got was an auto response email that was not helpful! Either refund the money or fulfill the offer!! Not satisfied
Same as everyone above. I purchased the May special for $1.99 and only received the gold. Missing the unlimited lives for 2hrs and the boosters. Sucks because right now is the 2 spare hours I have to play with those unlimited lives.
I also purchased the $1.99 May Special and have not received the 2 hour unlimited lives or the lollipops. I would like a refund.
This happened to me also. No lives and no boosters. This cost $19.99. I will dispute the charges. I have sent 2 messages and they have simply disappeared and no response from King.
Same here... Received gold bars but nothing else, email sent, no response!
Same here. First and maybe only time I make an in game purchase if it doesn't get fixed!
I also have the same problm. But does anyone here already solved?or i will not receive the bonus while i already paid?please share the good one?or you the king team?
Same here! I'm so mad, it's a total rip off. Emailed and posted and nothing.
I also attempted to purchase the May Special on Farm Heroes but got an error. When I tried again it said I had already used it but I got nothing. 3.99 was debited though which is very unfair.
Hello Sue. I will look into this for you.
How long should we wait?the company should give a fair conclusion 4 us. I hope you can give any statement what is going on..
Hi Sherry, Calvin610, BTO3322, merchel, Laura81, Anja, Trisha, Tommie, Happy Carrot, Ed, Amanda, MMB, vkzawa, figureskater64, BarbHanf, ShawnMarieArroyo, Reisespieces, Hani, Missy Knottek, Kerrie, and Hani,
Thanks for getting back to us with the requested details so we can solve this matter.
I have the same problem. Purchased the $1.99 May sale but only got the gold. No unlimited lives and lollipops. Please resolve this problem immediately. Would appreciate a response. Thank you.
hello….Im wanting to Bake in the bakery,however it always says “Bakery opening soon”……This has been non stop for the past few weeks now…
Whenever I choose to watch ads for a bonus or extra lives etc, the ads have started to freeze. It’s the ad for teaching or education or something. It’s so annoying. I’m losing levels because of it and happened about 6-10 times in the last hour I have been playing. What is causing this?
Hola. Salí del juego, dejando mí sesión como ganador y tomando los regalos del comienzo del día y a los minutos vuelvo a ingresar y al jugar, me doy cuenta que me sacó la racha y sus ventajas. Estoy molesto.
my game will not load. It gets to a certain point and just stops. Please help.
why does my screen keep freezing up? It is annoying and I am ready to delete playing
🚨 Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! 👈 🛠 How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and…
Hello, Soda fans! Starting out in Candy Crush Soda Saga (or just Soda, as we call it here!) can feel a bit overwhelming, so many candies, so many challenges! 🤯 You might discover 🍬 boosters and use them freely, only to later realize they don’t magically replenish. 😅 And then there are 🧁 blockers, standing in the way of…
Before we look at the type of levels, let's also look at the Level Indicator! ⚠️ Level Difficulty Indicators Some levels are tougher than others, so icons and borders warn you in advance: 🟧 Hard Levels: Marked with an orange border. 🟥 Super Hard Levels: Marked with a red border. ⬛ Ultra Hard Levels: Marked with a dark red…
