Cannot use my google play points

456gameking · February 2022

When I try to use my google play points, Candy Crush Soda Saga is not in the games listed so I'm unable to use the points on this game. Can someone help??

Thanks Elayne

Pitty_Kitty · February 2022

Hello @456gameking and welcome to Soda community 🙂

Sorry to hear about this. The community can't handle purchases issues as they contain sensitive information.

You might need to contact Google Play Store customer service for assistance in this case.

Ronald_Baran · February 2022

I have the same problem and having problems contacting Google Play store on the problem.

I used my play points for Candy Crush Sada coupons many times. When I clicked on "use" Soda was always the first on the list. Now there are no candy crush games at all on the list. Googles help site is almost useless. It appears the problem is on the Google side and not King. I finally got an email though to Google but have not got a replay.

psychick23 · February 2022

I am having the same issue with Google Play points. I have chatted with the customer support in the Google Play app for over an hour. I have a platinum status as I have spent a lot of money on all the Candy Crush games. Basically, after their so-called "specialists" were consulted the reps only answer was "offers are subject to change" I have been accruing & using the points the same way for over 2 years. Now I can't find any King game on their new long list of apps that show offers currently. I arm now hesitant to spend money through Google Play for fear of some type of malware or virus. I can't find a notice of any change in the "Use points" or "Earn Points" section of Google Play.

456gameking · February 2022

Thanks for all your answers its exactly the same problem that I'm having.

Its unfair as I also have spent a lot of money playing the Soda game.

What can we do about it? King are you able to contact Google and ask whats going on as this 3 of your members and I'm sure there must be more members with problem????

I thought Google had limited the number of vouchers we could use our points on.

KING PLEASE HELP

Pitty_Kitty · February 2022

Hello @456gameking

I'm sorry I can't give you better solutions. This is what community manager stated about Google play points specifically:

https://community.king.com/en/candy-crush-saga/discussion/comment/1471273#Comment_1471273

456gameking · February 2022

Thank you Pitty'Kitty

456gameking · February 2022

Thank you Pitty Kitty

456gameking · February 2022

Hi Everyone

I spoke to a play points specialist who advised me that all Candy Crush games have been removed from there play points program. She advised me to go to my google play points and schroll to the bottom where there should be a button which will allow you to add a feedback. So everyone lets do this and get Candy Crush games added back to the google play points program.

456gameking · February 2022

Thank you Crazy Cat Lad

456gameking · February 2022

Hi again

1. Go to google play points

2. Make sure your logged in

3. Go to your points area (use-perks)

4. Click on your symbol (top right)

5. Click on help

6. Select anything and then scroll to bottom.

7. Click on NO (no help)

8. Request they put Candy Crush games back on the play points program again. CLICK ON SUBMIT

9. I repeated steps 6, 7 and 8 6 times and will continue until it is back on the program.

Sorry for the long winded comment

Cannot use my google play points

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