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What happened to my game?

mjwilhelm
mjwilhelm Posts: 1 Newbie
in Support

I play on Windows 10. I was playing last evening then went to the store and upon returning? It was just gone? If I reset? Will I lose my almost 4500 levels?

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Best Answers

  • Pitty_Kitty
    Pitty_Kitty Posts: 13,008 Soda Moderator
    edited February 2022 Answer ✓

    Hello @mjwilhelm and welcome to Soda community

    I'm sorry to hear about this.

    Did you recently update the app? Do you mean you try to open the app but it shows a black screen and crashes?

    If you use an account to save your progress, you'll be able to keep all your levels. Do you use a King account or Facebook account?

    For now please do not try to uninstall the app.

    Other players have reported this and I have passed it on. Hopefully a solution will be found quickly. As soon as I have updates about this issue from the community manager I'll be sure to post them

    Thank you for your patience!

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  • Pitty_Kitty
    Pitty_Kitty Posts: 13,008 Soda Moderator
    Answer ✓

    Hello @charlie567

    To be safe, please don't uninstall Soda app. I would think that as soon as the issue is fixed and you'll be able to open Soda app again and find your boosters but I dont' have specific infos about this very recent problem yet, I'm sorry.

    Flag · Helpful Sweet Love Haha

Answers

  • Pitty_Kitty
    Pitty_Kitty Posts: 13,008 Soda Moderator
    edited February 2022 Answer ✓

    Hello @mjwilhelm and welcome to Soda community

    I'm sorry to hear about this.

    Did you recently update the app? Do you mean you try to open the app but it shows a black screen and crashes?

    If you use an account to save your progress, you'll be able to keep all your levels. Do you use a King account or Facebook account?

    For now please do not try to uninstall the app.

    Other players have reported this and I have passed it on. Hopefully a solution will be found quickly. As soon as I have updates about this issue from the community manager I'll be sure to post them

    Thank you for your patience!

    Flag · Helpful Sweet Love Haha
  • charlie567
    charlie567 Posts: 22 Level 2

    All rewards will be lost?

    Flag · Helpful Sweet Love Haha
  • Pitty_Kitty
    Pitty_Kitty Posts: 13,008 Soda Moderator
    Answer ✓

    Hello @charlie567

    To be safe, please don't uninstall Soda app. I would think that as soon as the issue is fixed and you'll be able to open Soda app again and find your boosters but I dont' have specific infos about this very recent problem yet, I'm sorry.

    Flag · Helpful Sweet Love Haha

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