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(FIXED) After latest update, candy crush soda saga crashes on load on windows 10

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Answers

  • Barb1957
    Barb1957 Posts: 14 Pro Player 👑

    Why are we not getting any answers???

    Flag · Helpful Sweet 1Love Haha
  • computerdave911
    computerdave911 Posts: 11 Level 2

    Strange , mine on my windows 10 pc working, but my windows 11 not working , since the update on the 15th , so its not clearly a windows 10 issue, some thing to do with the app

    Flag · Helpful Sweet 2Love Haha
  • computerdave911
    computerdave911 Posts: 11 Level 2

    my guess is that it has something to do with the end of King.com , It will be no longer in march of 2022, Microsoft just purchased Activision, and Activision owns king , for near 70 billion,Microsoft to acquire Activision Blizzard for $95.00 per share, in an all-cash transaction valued at $68.7 billion, so they must be in the transition of the game to a different platform.

    Flag · 2Helpful Sweet Love Haha
  • cardotin
    cardotin Posts: 8 Level 2

    well ive had a reply to say that there are no new levels, I think that the community manager has read the wrong e-mail, I have the exact same problem as all above and have carried out the same '' fixes '' but to no avail, I believe that it has something to do with King disabling in game purchases, because on the day that was done problems started, as for levels, I'm not far off 4000 and Iwas still on a level anyway, I think that King need to fix this, the last time I lost everything and had to start from level one again

    Flag · 1Helpful Sweet Love Haha
  • computerdave911
    computerdave911 Posts: 11 Level 2

    Like i said , Microsoft just purchased the company, so only time will tell.

    Flag · Helpful Sweet Love Haha
  • Pitty_Kitty
    Pitty_Kitty Posts: 13,008 Soda Moderator

    Hello Soda Players!

    Community manager reached out today. She told us mods that the Game Studio is aware of the problem and they're investigating it.

    Unfortunately we don't have a timeframe for the fix yet.😔

    I'm very sorry that it may take some time. Your frustration is understandable but all your comments and reports are not ignored!

    We'll let you know when new updates become available

    Flag · 3Helpful Sweet Love Haha
  • oyoryh
    oyoryh Posts: 4 Newbie

    I too have the same problem. The game won't open after the latest update. Has anyone solved it?

    Flag · Helpful Sweet 1Love Haha
  • Claudine-5
    Claudine-5 Posts: 13 Level 2

    Why is Candy Crush Soda Saga not loading on my laptop for almost 2 weeks now...starts to open and quickly shuts down...

    Flag · Helpful Sweet 1Love Haha
  • Pitty_Kitty
    Pitty_Kitty Posts: 13,008 Soda Moderator
    edited February 2022

    Hello @Claudine-5 and welcome to Soda community

    We have reported the loading issue that many windows 10 players have been experiencing for the last few days, ever since the app received the update to version 1.211.900.0.

    The Studio is currently investigating this. We don't know when the fix will be released unfortunately.

    As soon as we have updates about this issue from the Game Studio we'll be sure to post them on the community.

    Which laptop do you use? (make and model)

    Which version is your windows updated software?

    What is the latest version of Soda app you have in your Microsoft Store?

    How many free GB (storage) does your pc have?

    Thank you!

    Flag · 1Helpful Sweet Love Haha
  • Unknown
    Unknown
    edited February 2022
    This content has been removed.
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