Candy Crush Soda Saga

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Candy Crush Soda Saga

Discussions
Share news, updates, or anything Soda-related you'd love to chat about!
Support
Need help with the Soda? Ask your question or check for answers here.
Contests
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
Level Help & Tips
Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!
Ideas
Got a feature idea? Share your thoughts to help make Soda even better!

How to contact support?

Michael_B._Smith

Purchased 2 hour unlimited lives and money taken from CC and items never recieved

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MissNess04

I am not receiving boosters the game just keeps adding more moves to up to about 290

Ната

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2091484#Comment_2091484

Thanks!

unknown

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unknown

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Ната

Please help me, I have a question. How can I change a country that I live in, in my game account, here is my ID 1383763136.

Susanlb10

Today, in addition to other problems with Candy Crush Soda Saga, I went back online to the game, and there was an offer for 100 gold bars and 10 x lollypops for $4.99, because I had reached game 500. Stupid me, I bought it. I had the money with drawn by Microsoft Store but nothing ever arrived. At what point will you help me. Something is wrong somewhere.

Susan Blatz, *

*Edited by CM:⛔️ That’s too much personal information. For your own safety and protection, do not share your email address/phone number - Our House Rules

VickiWiant

OMG, it just happened AGAIN. STILL on level 2248. I just had 1 more move...I could SEE it. So, I paid my $1.99 for extra gold bars so I could finish this level. It worked (I thought), I got my extra moves, finished the level and "We're experiencing problems". I crossed my fingers but no, STILL on level 2248. :-/ This is twice in 2 days!!!!!

BrendaHall

How can I get back on level 475 instead of 50

VickiWiant

I just purchased gold bars ($1.99) and the game locked up and I wasn't able to finish my game. This is the 2nd time this has happened to me fairly recently. I tell myself NOT TO BUY gold bars to finish a level but......I've been on this level forever. Please help. :-(

LynnD1409

I have client who want to run their ads in the game (reward video type). I can not find any one or agency here to contact in Vietnam. Is there anyone here who can support me with this?

dee183

Can you make it so you get the dynamic duo prize when it's earned and not when you go out to the levels menu? Or at least be able to close it and not claim it till you're ready? Every time I've gotten it is when I'm out of lives and back out to the levels menu to quit, and it gives it to me automatically. It's usually a timed booster which I can't enjoy and use because the timer runs out by the time I get more lives.

Chelsea_swin7

Hi @Michael_B._Smith,

I am writing to you as I suspect you are a support worker for Candy Crush due to how you've helped other people in the comments above.
I have had an issue recently with Candy Crush by making a purchase accidentally due to spamming my phone and having gold in my inventory.
I was spamming my phone trying to close everything and accidentally purchased "Lucky Bean" with 10 gold but instantly clicked out of it thinking the Gold would be refunded back to me because I didn't use it.
I felt very annoyed and taken advantage of because I didn't want to spend my gold on that, I was trying to save my gold.
I'm a dedicated Candy Crush player and have well completed over 2000 levels through years of game time.
I wasn't even able to keep my purchase. I tried clicking back on it but it wanted me to purchase it again!
I feel very upset and irritated with Candy Crush that theirs no coding in place where it realises the purchase wasn't used and is instantly refunded especially when it's with gold currency transaction. I'm so sick of accidentally purchasing other stuff but this one in particular annoyed me because I wasn't able to even use it. I just want 10 gold back because I've spent so much time playing and feel absolutely devasted.
Please respond to my email thanks. chelsea.swinburne99@gmail.com

Thanks

Chelsea Swinburne

Xarly

Hi @Sherri_Bouknight ,

I have followed your case with our team of Player Support and you are having the assistance needed from their side. Therefore, this is already being taken care of by them (which are the ones to tackle issues with purchases like yours) and I'm sure you will get the support needed.

There is not much more we can do here in the forum, as this is an issue that needs to be handled privately by our Player Support team.

Cheers,
Xarly

PummyRaj

Hello @Sherri_Bouknight, Good Morning

Thanks a lot for the detailed explanation! You do not have to be sorry at all... Actually, it is great that you have taken time and explained all of this. I am going to tag one of our Community Manager @Xarly to help with your issue. Since, we have all the details, they will be able to help you in best way possible.

Hoping for the Best! Have a great day/evening

Sherri_Bouknight

I am playing the game on my apple iOS iPad and my King Game ID is 10213525159667705. Beth is the first tech advisor to help me and 7767225 is the case number. I had just purchased $149.99 package and realized there were no more levels to play. This is a timed situation so I was watching $149.99 tick off the clock without being able to play. Beth advised me to engage a green Contact Us button within the game and write back to her. The second I did that I was taken from Level 2921 to Level 1 and from 11,066 gold bars to 50 gold bars along with losing all my boosters and daily bonuses. After working on this for a WEEK with Andrea-don’t know what happened to Beth, I have my level progression and gold bars back. However, instead of being on Day 305 for Daily Bonus, I am at Day 5 and still don’t have my boosters back. Plus I had to purchase another $149.99 package this weekend because the one I bought immediately prior to this debacle ran out without ever getting to use it. I know I had at least 1400 pink lollipops before the crash and 56 now. I’m sorry to be so verbose but I’m tired of talking about this and wanted you to have the story from start to finish. I’m very disappointed that I haven’t been reimbursed anything for my trouble. I have spent $300 in one weekend and am a loyal player. I don’t do the boards much so I apologize for my ignorance there but am still quite discouraged.

PummyRaj

Hello @Sherri_Bouknight,

A Warm Welcome to the New King Community, where you can seek Answers / Suggestions from your fellow players in any King Games' sections

I am very sorry to hear that you have lost your level progress as well as the Gold Bars

Can you please clarify who is "Beth" and where did you sign-in? What is that reference ticket? Will it be possible for you to take a screenshot or a picture and post it here? If it contains any of your personal information, please try not to take that part into the picture.

As per the level progress, there is help provided by the King Community Managers for our convenience. Follow this steps provided in this link, and choose the option that your device best https://community.king.com/en/candy-crush-soda-saga/discussion/244246/how-to-get-your-level-and-progress-back

With regards to the Gold Bars, can you please provide some details which will be very helpful for them to look into this --
1) What device you are playing the game on
2) Are you playing through Facebook or Kingdom account
3) What is your King Game ID? Here is a link to find it https://community.king.com/en/candy-crush-soda-saga/discussion/247075/what-is-my-user-id-and-where-can-i-find-it

Looking forward to hearing from you and hoping for the Best

PummyRaj

Hello @Jerica, A Warm Welcome to the King Community

I am very sorry to hear that you have not received your purchased items!! Can you please tell me which game you have this issue? Is it Candy Crush Soda Saga? I just saw your 2nd post... so, you have received part of the items you have purchased? Are you playing on PC or Mobile device? And did you log into the game through Kingdom account or Facebook account?

** TO write back, please tap on "Type your Comment" box and write back the details

Raikka

First I lost space dash and today King stole my all helps - about 7 hammers, 7 switches and other helps. I just love this game, it is so fair.

Sherri_Bouknight

Went from approx Level 2910 & 11,000+ gold bars to Level 1 & 50 gold bars in Soda Saga. Don’t know what happened. Beth said she could get me back to right place if I signed in and referenced ticket number 7767225. I’ve been signed in for almost 24 hours but haven’t heard anything. Afraid to open game. Could someone please reset my level and bars and let me know it’s safe to open game. Please! Thank you

Jerica

So some of the boosts are there but they are timed and didn’t get the extra lives
So I can’t use the boosts because I have no lives

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Ната

Please help me, I have a question. How can I change a country that I live in, in my game account, here is my ID 1383763136.

unknown

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unknown

This content has been removed.

Ната

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2091484#Comment_2091484

Thanks!

MissNess04

I am not receiving boosters the game just keeps adding more moves to up to about 290

Non existent Email?
So on my pc it has my email and it shows normal until i go to edit it there's spaces where there shouldn't be so now I can't log in on my phone with my actual email and idk what to do.
candy crush soda saga
how do i update my candy crush soda saga
Game restart
I am wondering why my game has reset twice in the last 2 weeks. I do play every morning. I was in the 300 plus days and it reset saying I hadn’t played the day before ( game did an update) and then I was on day 8 and it told me I hadn’t played the day before.
Pay but did not receive what was paid for
I tried to purchase a 9.99 purchase several days ago. It was denied, then yesterday it went through and shows on my Bank account and in my Google account but the Items purchased did not show up in the game. I either need a refund or purchased items put on my game.
impossible connecter à FB
Bonjour, je change de PC portable et veux transférer le jeu.Mais j'ai le message "FB reconnecter mon compte"or c'est impossible mon MDP n'est jamais reconnu même en le changeant plusieurs fois. De même impossible de retrouvez mon compte King créé sur une asresse mail qui n'existe plus.Est-il possible de retrouver un compte…

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