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Days played reset to 1

DaddyO-2
DaddyO-2 Posts: 25

Level 3
in Support

My game started today and reset number of continuous days played back to 1. I know I played yesterday. What is going on. Every week I seem to be experiencing some malfunction with this app.

Answers

  • Yosca
    Yosca Posts: 17,870

    Hello @DaddyO-2

    I am sorry to hear your daily bonus is reset to day 1. It cannot be restored 🙁. The daily bonus can be reset for various reasons. An update of your device or game app, the time you logged in, and one-time glitches may cause this. Then the daily bonus will reset back to day 1 but on day 7 you will be back to getting 2 hours  booster and 30 minutes life again. 

    Since you have some issues with the app, as you say, please consider troubleshooting so hopefully no more issues. Troubleshooting: 👉 provided you saved your progress with a King account, log out of the game - clear the cache -> not data  that will delete your boosters - power off your device for at least 1 minute - restart your device - check for game and device updates- log back into the game. Also make sure you have at least 2GB free memory storage to run the game smoothly

  • DaddyO-2
    DaddyO-2 Posts: 25

    Level 3

    Thank you for the response. Understand what you are saying it is just that about a week ago I had to reinstall the app due to other issues. While support was helpful in reloading most of what I lost, you can understand my frustration at constantly getting set backwards.

  • Yosca
    Yosca Posts: 17,870

    Yes, I do understand @DaddyO-2 and I am very sorry you had this experience.

  • Lindark
    Lindark Posts: 5,713

    Hi there, I often have the same issue with this feature. It just seems to be the way it is, not sure why! I try not to pay it too much mind. Have a great day! :)

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