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Lost friends and contests

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pinimosh
pinimosh Posts: 1 Newbie

Lost friends and contests

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  • jentina
    jentina Posts: 16 Level 2
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  • Pitty_Kitty
    Pitty_Kitty Posts: 13,008 Soda Moderator
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    Hello @pinimosh @jentina and welcome to Soda community!

    Let's try to understand what's going on πŸ™‚

    • Do you save your progress with a King account or Facebook account?
    • Do you play Soda on app installed on your device?
    • Or do you play through Facebook site on a computer?
    • What device do you use?
    • What is the latest update of operating system in your device? (e.g. Windows 10? Android 11? iOS 15.5?)

    Also, let me know if troubleshooting steps help:

    • check for Soda and device updates
    • check that your device has at least 2 GB of free storage
    • provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
    • you might need to repeat the steps above 3-4 times

    *depending on the type of the device you can clear cookies/cache of your device or cache of Soda app directly (Android). More info here. Be careful not to click "clear data" which deletes your boosters


    thanks!

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