Can’t login…connection issue

dhfjasm · April 2022

Hi everyone! I am a crushaholic and I need help! For the past few weeks I keep getting logged out of my game and when I try to log back in it tells me there is a connection issue. My other candy crush games are working fine. The last time it did it I had to uninstall / reinstall and I lost my daily login progress of over 400, all my boosters, cleared levels and my gold bars. Can someone help me please!?

Pitty_Kitty · April 2022

Hello @dhfjasm and welcome to soda community!

I see, what device do you use?

Is this the type of connection error you see in your profile settings?

Or do you see something else?

Thanks

les3457 · April 2022

Sorry to jump on this post but I'm having the same issue and it is the exact same connection error as above. I'm on an android phone & also play on Kindle fire both giving same error message.

caz57 · April 2022

Hi I’m also having the same issue on iPhone

Pitty_Kitty · April 2022

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2174747#Comment_2174747

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2174834#Comment_2174834

Hello!

How long have you been seeing this problem? did something happen around the time it appeared? For example, updates, edits in account profile, anything else?

Thanks

les3457 · April 2022

Can't think of anything that happened to cause this. The only thing I can think of is it transferring from Facebook to King.

halorebelruby · April 2022

I am having the same problem and it’s been like that for about 4 days! I play daily and it is so frustrating! All my other games are fine as well, it’s just Soda Cush and that is the game I pleat all the time!

dhfjasm · April 2022

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2174662#Comment_2174662

Hi!!

I use my iPhone and iPad to play. There hasn’t been any changes and don’t use Facebook. Candy crush is as close to social media as I get 😎. This happened about a week ago also. I had to uninstall and I lost so much. I e emptied my cache and have rebooted and restarted everything.

Pitty_Kitty · May 2022

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2175332#Comment_2175332

Hello!

Do you see the same error on both devices?

Thanks

Can’t login…connection issue

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