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What's happening in Soda in April? 🐣✨
🐰🥚 Topsy Turvy Season in Candy Crush Soda is here!
🚪✨ A new test appears!
🐰🥚 Topsy Turvy Season in Candy Crush Soda is here!
🚪✨ A new test appears!
Temporary issue with game crashing
FluffyDinosaur
Posts: 2,318 Community Manager
Hi everyone!
We're currently experiencing a lot of instances of the game crashing. We're really sorry for the inconvenience - a fix has already been released but if your game is still crashing we advice you restart the game and see if it helps.
If you are still experiencing issues, please send us your:
- Game version
- PlayerID
- What device you are playing on
And we'll investigate!
Thank you.
Answers
-
Hi, I have been trying to find somewhere to report issues with the game and hope this is the right place.
My game has started crashing today. I can look around the different parts of the app but as soon as I try to play a level the game simply shits down. It won't even load the level, as soon as I press on the level icon the whole game shuts.
If I look at open apps, it's there but as a completely black screen.
Have force closed and restarted phone as I could see a new event of some sort started.
Is this a problem for more people than me or do I need to uninstall and reinstall....?
-
Hi all, just letting you know that I merged your comments here as it is related to the same issue! We're so sorry for the issues - a fix has now been released so please try to restart your game if you are still experiencing crashes.
If restarting the game does not work, please send me your:
- Game version
- PlayerID
- What device you are playing on
And I will investigate further.
Thank you for your patience!
