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  • Yosca
    Yosca Posts: 17,672

    Hello again @Ashok_

    Hmmm there is definitely something wrong because these are the latest levels:

    iOS, Android and HTML5:

    • Episodes 610, 611 and 612 - Last level 9295

    Windows pre-release:

    • Episodes 616, 617 and 618 - Last level 9385

    So let’s try to do the troubleshooting too for your mobile devices:

    provided you saved your progress with a King account, go to profile and log out of the game - clear the cache -> not data  that will delete your boosters - power off your device for at least 1 minute - restart your device - check for game and device updates- log back into the game. Also make sure you have at least 2GB free memory storage to run the game smoothly and try to connect to a WiFi connection instead of using cellular data. Then play/replay some levels.

    **Clear cache in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)

    Clear cache in iOS: go to settings - tap on Safari - tap on Clear history and website data


    Please let me know what make and model your mobile devices are and what versions of the Android and iOS operating system they have.

  • Ashok_
    Ashok_ Posts: 20

    Level 3

    Hi,

    Sorry for wrong message earlier about total levels on mobile phone. The last level on them is 9295 which has been already cleared by me. I am on level 9300.

  • Ashok_
    Ashok_ Posts: 20

    Level 3

    Hi,

    I uninstalled the app on my desktop with windows 10 & re-installed from Microsoft Store. Now it shows I am online. After that I have cleared few levels and still in weekly contest, it shows zero. 

  • Yosca
    Yosca Posts: 17,672

    I am sorry that it didn't help. I've forwarded the issue to the CM and waiting ffor her reply.

  • Ashok_
    Ashok_ Posts: 20

    Level 3

    Hi,

    Seems like it's been taken care of. Last Friday when the new levels were added, my score shows the winning levels.

  • FluffyDinosaur
    FluffyDinosaur Posts: 2,522

    Hi @Ashok_ , that's great to hear! Please let us know if you run in to this issue again.

  • Ashok_
    Ashok_ Posts: 20

    Level 3

    Sure & Thanks again.

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