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I am fed up with this game crashing, buying extra moves, and game shutting down. This is beyond irritating and ripping me off!!!
Yes, I know. I can't buy a new phone.
Wow, really? Well, unfortunately, that is not an option for me. Thanks, anyway
Hello @EinTn !
thanks for the infos. I consulted with community manager who works with Soda Game Studio and a fellow moderator and it seems that the best option for you is to change your device if it's possible and you'd like to keep playing Soda.
If you use a King account/ FB account to save your levels with, then your progress and gold bars will be transferred into the new device once you download Soda app and log in to your account. Boosters are saved locally on the device so they cannot be transferred to another device. However, if you purchased items and you couldn't use them, please contact Player Support from your new device and ask them for a full refund.
Please read ποΈHERE for more directions on how to ask for a full refund.
I'm really sorry that you're currently in a very frustrating situation but unfortunately we cannot offer alternative solutions.
It says I am up to date. #1.222.4
thank you very much @EinTn I'll be sure to pass this case on so hopfully we can find out what's going on
sorry if I insist but I'd appreciate if you could tell me which version of soda app is installed in your device, please. you may find this info in Candy Crush Soda details in Google play store. Is it version 1.222.4 or is it different?
Thanks
user id 1423578480. I have plenty of storage. I have done what the link suggested before. It worked for 1 game, then started acting up as before
Hello @EinTn and welcome to Soda community!
thank you for providing these infos so far. So device is Moto G play 2021, Android version 11
To find it, tap twice on the King logo that you see in your Soda profle settings. For more infos, please click on the link that I also shared with you in my first comment: Here's how to find it in your Soda app. π€
You might want to edit your comment and delete your personal email address as a precaution for your online safety. Click on the gray cogwheel icon at the top right of your comment to be able to edit it. You have less than 24 hours
Don't hesitate to ask if you need more directions in any of the steps above!
Thank you for your help!
Moto G play 2021. Version 11. elainec333@gmail.com. I have deleted cache, signed out, then back in, checked for updates, I am up to date. It drags, and yesterday I purchased gold to win the game I was on, and after the purchase, it shut off.
Let's try to find out what's going on π
We'll try to investigate furtherπ€
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Hi Soda fans! π Some players have reported seeing a profile picture they didnβt choose in Candy Crush Soda Saga. This is a known visual issue, and our team is already working on a fix. Whatβs happening? You may see a profile picture that isnβt yours You might not be able to change your avatar right now π‘ Good to know: Thisβ¦
π¨ Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! π π How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game andβ¦
