Game crashing

Hello @EinTn and welcome to Soda community!

Let's try to find out what's going on 🙂

• which device do you use to play Soda? (make and model)
• what is the latest version of operating system installed in your device? (eg. Android 11, iOS 15,5)
• please check out this guide and let me know if the crashing problem still persists.
• what is your game user ID associated to your account? Here's how to find in your Soda app

We'll try to investigate further🤗

Hello @EinTn and welcome to Soda community!

thank you for providing these infos so far. So device is Moto G play 2021, Android version 11

• Does your device have at least 2 GB of free storage?
• Is latest version of your Soda app 1.222.4? If it's different, which is it?
• Also, I would need your game user ID associated to your game account which is not your personal email address. 😅

To find it, tap twice on the King logo that you see in your Soda profle settings. For more infos, please click on the link that I also shared with you in my first comment: Here's how to find it in your Soda app. 🤗

You might want to edit your comment and delete your personal email address as a precaution for your online safety. Click on the gray cogwheel icon at the top right of your comment to be able to edit it. You have less than 24 hours

Don't hesitate to ask if you need more directions in any of the steps above!

Thank you for your help!

thank you very much @EinTn I'll be sure to pass this case on so hopfully we can find out what's going on

sorry if I insist but I'd appreciate if you could tell me which version of soda app is installed in your device, please. you may find this info in Candy Crush Soda details in Google play store. Is it version 1.222.4 or is it different?

Thanks

Hello @EinTn !

thanks for the infos. I consulted with community manager who works with Soda Game Studio and a fellow moderator and it seems that the best option for you is to change your device if it's possible and you'd like to keep playing Soda.

If you use a King account/ FB account to save your levels with, then your progress and gold bars will be transferred into the new device once you download Soda app and log in to your account. Boosters are saved locally on the device so they cannot be transferred to another device. However, if you purchased items and you couldn't use them, please contact Player Support from your new device and ask them for a full refund.

Please read 👉️HERE for more directions on how to ask for a full refund.

I'm really sorry that you're currently in a very frustrating situation but unfortunately we cannot offer alternative solutions.