Can't access store

Bobbie_P · March 2017

I can't access the store for Candy Crush Soda. Tried uninstalling and reinstalling app. Tried logging on to Facebook, but that didn't work either. I keep getting the message "store unavailable. Try again."

Johnny_Ryall · March 2017

Please follow the steps here to see if they help to resolve the issue. As mentioned, please also try to connect using mobile data, this will help determine if your wi-fi is the issue.

https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios

Johnny_Ryall · March 2017

Hello Bobbie,

Could you please let me know what device you are using?

Please also try to connect using mobile data or wi-fi and vice versa.

Kind regards,

Johnny

Bobbie_P · March 2017

I'm always on wi fi at home. I have an iPhone 7 plus.

Johnny_Ryall · March 2017

Please follow the steps here to see if they help to resolve the issue. As mentioned, please also try to connect using mobile data, this will help determine if your wi-fi is the issue.

https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios

Bobbie_P · March 2017

These solutions did not work as well.

Bobbie_P · March 2017

None of these work. I have an iPhone 7 plus, latest update, uninstalled and reinstalled, connect to FB and use wi-fi. I'm on a level I can't complete, so my only alternative is to stop playing after getting to level 570.

Can't access store

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