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Can't access store

Bobbie_P
Bobbie_P Posts: 5

Level 1
in Support

I can't access the store for Candy Crush Soda. Tried uninstalling and reinstalling app. Tried logging on to Facebook, but that didn't work either. I keep getting the message "store unavailable. Try again."

Best Answer

Answers

  • Johnny_Ryall
    Johnny_Ryall Posts: 3,725

    Hello Bobbie,

    Could you please let me know what device you are using?

    Please also try to connect using mobile data or wi-fi and vice versa.

    Kind regards,

    Johnny

  • Bobbie_P
    Bobbie_P Posts: 5

    Level 1

    I'm always on wi fi at home. I have an iPhone 7 plus. 

  • Johnny_Ryall
    Johnny_Ryall Posts: 3,725
    Answer ✓

    Please follow the steps here to see if they help to resolve the issue. As mentioned, please also try to connect using mobile data, this will help determine if your wi-fi is the issue.

    https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios

  • Bobbie_P
    Bobbie_P Posts: 5

    Level 1

    These solutions did not work as well. 

  • Bobbie_P
    Bobbie_P Posts: 5

    Level 1

    None of these work. I have an iPhone 7 plus, latest update, uninstalled and reinstalled, connect to FB and use wi-fi. I'm on a level I can't complete, so my only alternative is to stop playing after getting to level 570.

Hey! Would you like to give us your opinion?

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