Treasure chests not opening

kbennall · April 2017

I've unlocked a number of levels with treasure chests, but they just stay there unopened. If I exit the game and reopen, it takes me to the earliest level with a treasure chest, even when I've gone far beyond it.

Theresa_Morgan · April 2017

I have the same issue. However just noticed that the earlier level does not have any stars. Like it bugged out and let me pass it without completing it. I am going to try and repass the level and see what happens. Will be very annoyed if I lose all my treasure boxes.

Alice_Agogoth · April 2017

Since level 763 no chests are opening... it's so frustrating

Hope we'll have an answer soon !

Theresa_Morgan · April 2017

So I passed the earlier level and after logging in again the problem is gone. However so are all the chests and my bonuses. Pretty disappointing stuff really and I now I wonder what will happen when I get to my next chest. No easy feat with no rewards from the chests for over 30 levels. Is this a ploy to make you buy content. Seems pretty suspect.

the_sailor_girl · April 2017

I'm having the same issue. Happening in the last week. I have treasures waiting at levels 904, 908 & 914. I'm on level 915.

Eddy_Wu · April 2017

I have the exact same issue - is this a bug?? I've at least 5 rewards not able to claim even the levels have been unlocked. This is frustrating!

JoyNewYork · April 2017

Same problem here. Going to quit if it's not fixed soon. Super bummed.

Sharon_De_Rooij · April 2017

I dont move with the levels, I play on my mobile phone.

Graham_Vowels · April 2017

Same issue. Started at 109. Why is there no answer yet?!

Sally_Reed · April 2017

I've got the same problem, passed several levels that are supposed to unlock chests and they are not opening and giving me the rewards. Please fix this King! We need these extra lives and boosters to give us the momentum to get through the extra hard levels and keep playing.

Melissa_Anderson-2 · April 2017

Same thing here and it seems that the latest update didn't fix the issue. Also if you are on a level when you collect fish it only counts as one you don't get the x10 bonus.

Treasure chests not opening

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