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Facebook will not connect to any of my king games

coffeequeen
coffeequeen Posts: 6 Level 2
edited August 2022 in Support

Please help! It’s been a month and none of my games will connect to Facebook and I also am unable to make purchases.

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Comments

  • Pitty_Kitty
    Pitty_Kitty Posts: 13,008 Soda Moderator

    hello @coffeequeen and welcome to Soda community!

    Do you play on Facebook website on your pc?

    Or do you play on Soda app installed on your device and you log in to your FB account?

    Do you read "there was a connection error, try again in a bit" when you visit profile settings of Soda app?

    Untitled Image

    thanks

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  • coffeequeen
    coffeequeen Posts: 6 Level 2

    hi!

    I play on iPad via app connected to Facebook.

    yes, that is the message I am receiving and have been for the past month and a half.

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  • Pitty_Kitty
    Pitty_Kitty Posts: 13,008 Soda Moderator

    Hello @coffeequeen thanks for the infos

    since there's an ongoing investigation on a similar issue and your case might be related, would you mind sharing which country you are playing from?

    thanks🤗

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  • coffeequeen
    coffeequeen Posts: 6 Level 2

    USA

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  • coffeequeen
    coffeequeen Posts: 6 Level 2
    https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2337696#Comment_2337696

    USA. My games are still not working properly. Any word on a fix? Thanks.

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  • Pitty_Kitty
    Pitty_Kitty Posts: 13,008 Soda Moderator

    thanks for the infos @coffeequeen

    In that case the solution that works for this type of problem is to reinstall Soda app unfortunately

    please read below for more details

    ...

    If you see "there was a connection error, try again in a bit" , I can suggest you try this trick to see if it works, it helped me 1 out of the 2 times it happened to me

    • force close the app (or make sure it's not running in the background)- switch off your internet connection - start the app but don't click "play" yet - switch on internet connection- then click "play"

    If this doesn't work then the only solution to fix this problem is to uninstall and reinstall Soda app.

    This type of error appears when something unknown goes wrong in Soda app and it often signals that the game app got damaged. (This doesn't mean that there's something wrong with your device)

    In this state, your game is offline: you can't play normally, save progress and make purchases. You can't contact Player Support directly from your app so they can't look into it.

    Unfortunately, uninstalling the app will delete all your boosters (they're saved locally on your device) and recent progress you made while being offline due to this problem. If you have a King/ Facebook account, you'll be able to retrieve all the gold bars and progress you made before this problem arised.

    It's not ideal at all but it will allow you to play normally again.

    -----

    If you progress is partially or entirely lost after reinstalling the app, create an account if you don't have one already and contact Player Support so they can manually restore your progress on your account:

    How to contact Player Support: open soda app - visit settings- click "?" Icon- visit "my game progress"- "how do I save progress"- scroll down and click "contact us". Please be sure to select "Problems with my Game" and then "Game didn't save", add your current level and send.

    -----

    If you lost purchased items that you didn't use, you may ask Player Support for a replacement. More infos here

    Items obtained for free in the game can't be refunded as per terms and conditions of the game. More infos here.

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