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Facebook Login Not Propmpting After Password Change

Bill_Tucker
Bill_Tucker Posts: 4

Level 1
in Support

I changed my Facebook password and now when I hit connect button the game say login failure but never prompts for my new username and password.

Best Answer

  • Johnny_Ryall
    Johnny_Ryall Posts: 3,725
    Answer βœ“

    Hello Bill.

    Could you please let me know what device you are using so that I can try to help you.

    Kind regards,

    Johnny

Answers

  • Johnny_Ryall
    Johnny_Ryall Posts: 3,725
    Answer βœ“

    Hello Bill.

    Could you please let me know what device you are using so that I can try to help you.

    Kind regards,

    Johnny

  • Bill_Tucker
    Bill_Tucker Posts: 4

    Level 1

    Hi the entire issue was with my Windows 10 laptop. I uninstalled the games and then reinstalled (actual more than once). I also changed my password on Facebook then selected to force log off for all devices. Lastly, I went back and reinstalled Candy Crash Soda version and it "finally" prompted for my password. I was able to login at that point. Editorial: This was the most convoluted issue I have seen with simple software package.Β 

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