End of Game
Hello,
I reach the end of the game - and fail to win - but now the game just stalls there, I have to reload the page.
It used to just carry on to the next gane automatically, is this a glitch?
Its just an annoying thing, so used to it just going back to the start of the game or progressing to the next game if you had won.
Thanks
DJG145
Best Answer
Answers
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Hello @DJG145 and welcome to Soda community!
I'm afraid I don't quite understand what you mean😅
Do you mean the game freezes while you're playing a level? then you're forced to close the game app and restart it?
Since the level is never completed you can't move forward to the next one until you pass the level
Let's see if we can solve it 🙂
which device do you use? please provide make and model
Also, please check this guide and let me know if the problem still persists
thanks
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When I finish a game, it usually says "so close" or just reloads automatically so you can play the game again.
Now you finish the game and it just freezes and you have to reload the page.
I use the same PC I have used for ages, this problem as just arisen, Windows 10, game 2047.
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Hello @DJG145
I see. Thanks for the reply.
I tried level 2047 on Soda app in my Windows 11 laptop, I didn't encounter this issue. When I fail the level, a screen showing the "retry" button appears and lets me replay level 2047 after I hit that.
- Do you play on Soda app downloaded from Microsoft store or Facebook website through a browser (e.g Chrome, Mozilla Firefox, Edge etc)?
- Did you check for any Windows 10 updates?
- Did you check for any Soda app updates in your Microsoft Store?
- Did you check for any browser updates if you play on browser and not app? you may check for browser updates here
Provided you save your levels with a King account (email address) or Facebook account, did you try troubleshooting steps:
- log out from your account -close the game - clear browser cache if you play through browser (see how here)- turn off your PC for a couple of minutes - turn it on - log back in - try playing easy levels 3-4 times to make sure you're connected to King servers
Does the problem stil persist?
If yes:
What version of Windows 10 is installed in your PC?
How much free local storage is available in your PC?
Let me know 🙂
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Hello @DiThomp
No, this is first report I read 🙂
Let's try to to understand what's going on.
So you play on browser on not Windows Microsoft app, correct? Which device do you use? (make and model)
- Did you check for computer updates?
- Does your device have at least 2 GB of free local storage?
- Did you check for any browser updates if you play on browser and not app? you may check for browser updates here
- Did you try changing your browser? (Chrome - Mozilla firefox - )
Provided you save your levels with a King account (email address) or Facebook account, did you try troubleshooting steps:
- log out from your account -close the game - clear browser cache if you play through browser (see how here)- turn off your PC for a couple of minutes - turn it on - log back in - try playing easy levels 3-4 times to make sure you're connected to King servers
Does the problem stil persist?
Thanks
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I see @DiThomp
Well, this is getting more confusing.
Unfortunately, I can't understand whether you tried all steps from your answer so I don't have a clear idea on what's going on
If you play on browser, did you try clearing cache of the browser? Beside simply exiting the game and reloading, did you try logging out from your account, closing the game, restarting the device, opening the game and logging in? Did you try changing browser and using a different one?
Which browser are you using? Chrome? Mozilla?
Also which device do you use exactly? (make and model). It would really help. Which is the latest version of the update installed in your device (operating system)?
Which is your game user ID? Visit here on how to find it on Facebook website, (browser) and here to find it on Soda app
If you need help with providing the infos related to these questions, don't hesitate to ask🙂
With the answers to these question, I can submit a problem report to community manager so this problem can be looked into
If you'd rather not answer these questions, it's quite alright. I suggest to move to playing on app rather than the browser version. The app platform is recommended as it is more stable than browser version (Facebook website)
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When I´m out of moves the game doesn´t go forward. I´ve contacted the support 2 times, but got an automatic answer, which doesn´t help at all. I don´t play Candy Crush Soda Saga on smartphone or tablet, I´m playing on PC, so the answer "close all your apps and shut down your smartphone for 1 minute", doesn´t help at all. I´m using Google Chrome and I´ve cleared cache, so what can I do? If I can´t get any help, I will quit.
