Candy crush soda saga keeps crashing in the last 4 weeks. I've uninstalled but it doesn't seem to w

hollie100 · September 2022

Candy crush soda saga keeps crashing in the last 4 weeks. I've uninstalled it but it doesn't seem to help.

DieOmimi · September 2022

Hi @hollie100 Welcome to our community. I'm sorry you have a problem with Candy Crush Soda. You ended up here in Candy Crush Jelly. But don't worry. I will ask a manager to move your request to the right forum.

The colleagues responsible for Candy Crush Soda are @Yosca, @Pitty_Kitty and @Peti321.

Please tell my colleagues which platform you are playing on, which app version you have installed and which device you are using.

I also play this game and haven't had any problems at all lately.

You may be helped by the normal standard bug fixes:

- check your free memory. You need at least 2 GB

- check your store for updates and run them

- clear the cache (Attention: do not delete any data, then all boosters / items will be lost)

- Turn off your device to keep it off for at least 10 seconds.

- make sure you have a stable internet connection.

I hope your game gets back in order.

Thank you for playing a King game.

Pitty_Kitty · September 2022

Hello @hollie100 and welcome to Soda community!

I'm sorry to hear about this! Let's try to find out what's going on🙂

which device do you use? please be specific and provide make and model
does your device have at least 2 GB of free local storage?
which is the latest update of your device software (operating system). Eg. Android 11 iOS 15.5 etc.?
if you're able to open Soda app and log in to your account, would you tell me your game user ID? To find it, tap twice on King logo you see at the top of profile settings in Soda app. More infos here
which country do you play from? There's an ongoing connection problem that can't be fixed with reinstalling for players from UAE, but technically it's not a crashing problem. Still, this info would be helpful 🙂

thanks!