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I paid for the Bombalicious Lollies gold/boosters and did not recieve it even though it was paid for from my account! Please please fix as I did pay for them and did not recieve it!!
Hello @Ali350 and welcome to Soda community!
Sorry to hear about this. Community can't handle purchases issues as they contain sensitive infos of the player but you may ask Player Support (customer service) to send your missing items.
in case you bought the premium offer in Battle Season pass, please note that you'll be able to claim free and purchased rewards only if you played and completed all the quests needed to unlock those rewards. Purchasing the offer does not replace quests to complete.
Also, if the pass ended and you were not able to collect rewards before it disappeared, the game usually sends all rewards of a finished pass just before a new pass starts.
that being said, here's how to contact Player support to ask for a refund of items:
Check out this guide for directions step by step: ๐๏ธ
How to contact Player Support from the game to report Purchase issues!
Bought the deal of the week but did not receive the gold or the items, I got the 24 hours infinite lives though. I also bought the battle season unlock for premium rewards and again did not receive the gold or items, please fix as the money has left my bank account
Hi Gcruz,
Thank you for posting this here on King Care.
I have sent you a private message regarding your account. You should be able to see it in your inbox here on King Care.
Kindest regards,
Tony - King Care Team
Hi Soda fans! ๐ Some players have reported seeing a profile picture they didnโt choose in Candy Crush Soda Saga. This is a known visual issue, and our team is already working on a fix. Whatโs happening? You may see a profile picture that isnโt yours You might not be able to change your avatar right now ๐ก Good to know: Thisโฆ
๐จ Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! ๐ ๐ How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game andโฆ
