Why can I not retrieve lives from my team?
User ID 12615070334 playing Candy Crush Soda Saga on a PC Windows 10. I am still not able to receive free plays from my team game, and that has been before the update that fixed the other problems. I am able to type messages now and ask for lives but when it shows that a player has sent me a life, I am not able to User ID 12615070334 playing Candy Crush Soda Saga on a PC Windows 10. I am still not able to receive free plays from my team game, and that has been before the update that fixed the other problems. I am able to type messages now and ask for lives but when it shows that a player has sent me a life, I am not able to retrieve it. I have done all the updates that were asked, and that part is still not fixed. it. I have done all the updates that were asked, and that part is still not fixed.
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Hello @Justme10007
No, I don't have any news. Regarding your pictures, community manager said they were very helpful and reported the infos to Soda Studio right away.
But we haven't heard back from the Studio, I'll try asking again next week and show your message as CM is not on office at weekends🙂
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User ID 12615070334 It shows that when I ask for a life, my team are sending them to me, but when I go to get the life, it is not there. I can only receive and send lives on my friends list. The team lives are usually underneath the friends' lives. Thank you for looking into this.
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Hello @Justme10007
No, I don't have any news. Regarding your pictures, community manager said they were very helpful and reported the infos to Soda Studio right away.
But we haven't heard back from the Studio, I'll try asking again next week and show your message as CM is not on office at weekends🙂
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Hello @Justme10007
what changes did you notice in your game? are you able to claim lives?
I got news from CM yesterday: this issue is being looked into, but at the moment it seems this issue could stem from players playing on multiple devices. So for example it may work on mobile but not on Windows. If that is the case we'd advise them to just claim the lives on mobile.
Do you play on multiple devices @Justme10007 @Jaylinn ?
