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When i asked in teamchat for a life ( in Dutch because the game is in Dutch), i get the message that it is not inappropriate inappropriate?
Hello @Vonnyp
how are you doing?
I have news from Soda Team: if you don't reside in Sweden and Spain, you can return to old friendship system and be removed from this new one. If this is what you wish. I understand you reside in UK?
I would need your game ID number. Here's how to find it
Let me know
Hello!
thank you for explaining and showing your game.
I'm not aware of this new change and I don't see it in my game so I must consult with community manager to understand what's going on here 🙂
I'll let you know what I find out
1840971128
Hello again!
I forgot to ask you something important, what's your user ID? This way community manager can locate your game account and look into friends feature.
To find this unique number please launch Soda app, tap on cogwheel icon and visit settings page. At the top you'll see King logo, please tap twice on it. It'll be replaced by your user ID number. More infos here
thanks!
Hello @Jaylinn !
do you mean that you clicked the button to ask for a life or typed a message in chat asking your friends for a life?
Which device do you use ? (make and model)
did you try troubleshooting steps? Does the problem still persist after troubleshooting?
Please let me know so we can keep investigating
thanks
---
Troubleshooting steps:
*it depends on on the type of the device. Read all details here.
If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters
If you own Apple mobile, visit Settings - Safari - Clear History and Website Data
Вот на этот запрос я за неделю не получила ответа. Раньше приходило 20-30 .
I play on Android in the application and a week ago I updated the way to request for extra lives. Previously, there was no request for a booster and the request for lives was displayed in the team, now with a message .... My friends are only on the application ... Something like
Спасибо!
Hello there!
I'm not sure I understand your question. from what I know, the method to ask friends for a life has not changed.
Please answer these questions:
Which device do you use to play Soda? (Model)
Do you play Soda on multiple devices? Which ones?
Do you play on app or Facebook webpage?
Do mean you ask your friends for lives and they don't send you a life?
Do you mean friends from your friends list?
Or friends from your team?
Feel free to take screenshots and attach your pictures here so I understand better
Thank you!
why am I not getting a response from my friends after changing the request method for life
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I click on the button to asked for a live
There a two buttons: asked for a live or for a booster
I used samsung galaxy A52
I did the troubleshooting steps, not helping.
Candy Crush Soda Saga is updated.
I have clean de cache.
I restart my mobile device
I removed the game from my pc, so i play it on mine mobile device.
I'm waiting for help
I understand.
Regarding this issue, I've yet to hear from community manager (King employee).
As soon as I have news I'll be sure to forward them back to you 🙂
In the meantime, you could also contact Player Support directly from your game app as they retrieve gaming infos from your app and can tell you if there's an issue going on, even at weekends.
How to contact Player Support from Soda app in mobile devices and Windows 10, 11 computers: launch soda app - visit settings- click "?" icon- select topic and subtopic- scroll down and click "contact us". Explain your problem and send.
thanks for replying and sharing the pictures. troubleshooting didnt' help so I'll forward this case to community manager
Just to be clear, you cliked the life button but your life request hasn't been sent to your friends, do I understand this correctly?
Hello Pitty_Kitty
I don not know if when i click on the button, of the request will send to the friends. I delete the game from the pc and i uninstall en restall it again on my Phone but the trouble is not solved. I can asked for lives but get nothing,
what is a request method for life? Thanks!
Вот на эти запросы!!
I heard back from community manager. No issues could be found. If a response from friends cannot be seen, it's probably because they haven't replied to life request yet and we need for them to respond to get a life.
The Studio will be informed that this feature new functionality is not clear🙂
Hello @Jaylinn
How long have you been waiting to get life? How many friends are in your friends, more or less?
I wait every day, no lives no nothing i have more then 10 friends. And i see that i asked for a live
Hello which country are you playing from?
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