Feedback on new Friendship System

Jaylinn · November 2022

When i asked in teamchat for a life ( in Dutch because the game is in Dutch), i get the message that it is not inappropriate
inappropriate?

Pitty_Kitty · November 2022

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2457069#Comment_2457069

Hello!

thank you for explaining and showing your game.

I'm not aware of this new change and I don't see it in my game so I must consult with community manager to understand what's going on here 🙂

I'll let you know what I find out

Pitty_Kitty · January 2023

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2502008#Comment_2502008

Hello @Vonnyp

how are you doing?

I have news from Soda Team: if you don't reside in Sweden and Spain, you can return to old friendship system and be removed from this new one. If this is what you wish. I understand you reside in UK?

I would need your game ID number. Here's how to find it

Let me know

Натали_Луценко_5293 · November 2022

why am I not getting a response from my friends after changing the request method for life

Pitty_Kitty · November 2022

Hello there!

I'm not sure I understand your question. from what I know, the method to ask friends for a life has not changed.

Please answer these questions:

Which device do you use to play Soda? (Model)

Do you play Soda on multiple devices? Which ones?

Do you play on app or Facebook webpage?

Do mean you ask your friends for lives and they don't send you a life?

Do you mean friends from your friends list?

Or friends from your team?

Feel free to take screenshots and attach your pictures here so I understand better

Thank you!

Натали_Луценко_5293 · November 2022

I play on Android in the application and a week ago I updated the way to request for extra lives. Previously, there was no request for a booster and the request for lives was displayed in the team, now with a message .... My friends are only on the application ...

Something like

Спасибо!

Натали_Луценко_5293 · November 2022

Screenshot_20221112-121416_Candy Crush Soda.jpg

Вот на этот запрос я за неделю не получила ответа. Раньше приходило 20-30 .

Pitty_Kitty · November 2022

Hello @Jaylinn !

do you mean that you clicked the button to ask for a life or typed a message in chat asking your friends for a life?

Which device do you use ? (make and model)

did you try troubleshooting steps? Does the problem still persist after troubleshooting?

Please let me know so we can keep investigating

thanks

---

Troubleshooting steps:

check for Soda and device updates
check that your device has at least 2 GB of free storage
provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
you might need to repeat the steps above 3-4 times

*it depends on on the type of the device. Read all details here.

If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters

If you own Apple mobile, visit Settings - Safari - Clear History and Website Data

Pitty_Kitty · November 2022

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2457069#Comment_2457069

Hello!

thank you for explaining and showing your game.

I'm not aware of this new change and I don't see it in my game so I must consult with community manager to understand what's going on here 🙂

I'll let you know what I find out

Pitty_Kitty · November 2022

Hello again!

I forgot to ask you something important, what's your user ID? This way community manager can locate your game account and look into friends feature.

To find this unique number please launch Soda app, tap on cogwheel icon and visit settings page. At the top you'll see King logo, please tap twice on it. It'll be replaced by your user ID number. More infos here

thanks!