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Is it normal to suddenly stop getting gold tickets after winning a difficult level?

Wryter2000
Wryter2000 Posts: 19 Level 2
in Support

Yesterday, I won a difficult level but didn't get a gold ticket. Because I already had 7 tickets, it was pretty frustrating. Now I'm on another difficult level, and there is no ticket associated with it. Will I never get an 8th tickets? Thanks

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Answers

  • Pitty_Kitty
    Pitty_Kitty Posts: 13,008 Soda Moderator

    Hello @Wryter2000 and welcome!

    This is the first report about this issue I read so I'm not sure if this is intended or not, yet

    Did you try all troubleshooting steps and then check if you're able to collect a ticket after?

    • check for Soda and device updates
    • check that your device has at least 2 GB of free storage
    • provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
    • you might need to repeat the steps above 3-4 times

    *it depends on on the type of the device. Read all details here.

    If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters

    If you own Apple mobile, visit Settings - Safari - Clear History and Website Data

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  • Wryter2000
    Wryter2000 Posts: 19 Level 2

    Thanks.

    I’m using a Kindle, so your cache clearing instructions don’t help with that.

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  • Pitty_Kitty
    Pitty_Kitty Posts: 13,008 Soda Moderator

    Hello @Wryter2000 no problem,

    Check this out 🙂

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