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Hello @Wryter2000 and welcome!
This is the first report about this issue I read so I'm not sure if this is intended or not, yet
Did you try all troubleshooting steps and then check if you're able to collect a ticket after?
*it depends on on the type of the device. Read all details here.
If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters
If you own Apple mobile, visit Settings - Safari - Clear History and Website Data