not receiving purchase

Larry_Dall · December 2022

last 2 times purchasing yummy mix never goy the 1 hr rewards also laptop will only play game on incognito mode one thing aftrt another with this game,,,,,,ill have to stop buying anything on this game if not fixed!!!

Yosca · December 2022

Hello @Larry_Dall

I’m sorry to hear this.

Unfortunately we cannot handle purchase issues in the Community, due to personal information, but Player Support can. If you happen to play on a mobile device or Windows app, you can contact directly from the device. That way Player Support will automatically get your purchase history and transactions. All you need to do is:

- Open the game app —> tap on the blue gear

- Tap on the ? mark

- Tap on Purchases and Gold Bars

- Choose and tap on a topic that is closest to your question/issue

- Scroll down to the bottom and tap "Contact Us"

If you don’t play on mobile or Windows app, please contact Player Support Team here. Describe briefly your complaint, and don’t forget to mention your Game ID, how to find: here

Larry_Dall · December 2022

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2481811#Comment_2481811

I dont have a question mark under the blue gear......

Yosca · December 2022

After tapping on the blue gear @Larry_Dall do you get this screen?

If you don’t, I suggest to contact Player Support Team 👉 here. Describe briefly your complaint, and don’t forget to mention your Game ID, how to find: 👉 here

not receiving purchase

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