Characters moving too fast

Since the last update I did to the app, everytime I try to make a move the characters move faster then usual. I have followed the troubleshooting steps suggested by automated e-mails sent to me after contacting customer care but nothing seems to be making the difference. Clearly the tech team needs to check for any bugs as this wasn't the case before the update. I have more than 2GB of free space on my device and the system is up to date. Customer care keeps sending the same robotic e-mail without a real resolution.