Why am I not getting the stars I won?

Pitty_Kitty · December 2022

In that case please attach the screenshots here so I can forward them, thank you 🙂

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how to take a screenshot: https://www.take-a-screenshot.org/

Save the image on your device storage if you use a computer.

Upload the image from your device to this forum discussion. Click the icon circled in red that shows a mountain:

Yosca · December 2022

I'll try to get 3 stars on level 305 @faithwhite158 @Pitty_Kitty 🙂

faithwhite158 · December 2022

6C24A9FC-E12A-4BBC-A98F-548039F91F99.png

E81210DA-0E72-43D9-B1A5-87E6747C2782.png

8524B1D2-6113-46B5-94CF-71C94128FDFA.png

57EF5A02-EEE5-4E86-90FF-F3570237A00E.png

8FD3082B-B687-4C0C-BBF8-4BB01C31DFC4.png

B263FA82-EB25-4EF8-A846-AC47BD874FCE.png

here you go!

Pitty_Kitty · December 2022

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2484845#Comment_2484845

thanks a lot! I'll be sending these to CM

Do you happen to have the screenshot of level 52 with the final score and stars (below Kimmy)?🤗

thanks

Pitty_Kitty · December 2022

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2484845#Comment_2484845

Hello!

I heard back from community manager. I was told Soda Studio is aware and working on the issue.

However, we don't expect these levels to be adjusted before winter holidays, I'm afraid

faithwhite158 · December 2022

So eventually I will get the three stars that I earned or will I have to do it over again and hope for the best? I don’t have screenshots for all the level because I didn’t think this would be an issue.

Pitty_Kitty · December 2022

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2485860#Comment_2485860

I don't know yet, I'll pass on your question

bigfinish · December 2022

Dear Support Team,

I'm a player from China and I have joined Candy Crush Soda Saga for more than 6 years. I love this game very much cuz it has brought me a lot of fun.

I recently found a bug in level 2650. In the level, if the score of the level reaches 70,000, it will grant 3 stars of the level. However, in the main home, I only got 1 star of the level even my score reaches 100,000.

Hope this bug will be fixed soon. Thank you.