Share news, updates, or anything Soda-related you'd love to chat about!
Need help with the Soda? Ask your question or check for answers here.
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
Got a feature idea? Share your thoughts to help make Soda even better!
Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!
I have done everything suggested and still nothing. Support just says not every event is available to all players. Can anyone help with this? Thanks!
Yes, mine is 1.233.3. Thanks for the help finding that. I cleared my cache and lost all my boosters, I thought that only happened with clear data. So now I'll keep on trying since there is nothing to lose. Hope y'all are having fun with whatever event is happening! Thank you for the help!
Hello @laureyanne
it's true that not all events can be available and that cannot be changed by the player but your game map is not even displaying the current theme of Battle season either (Bubblegum Troll VS Yeti) and no 3D characters in front of the fountain. so unless there's a connection issue behind it and/or app & device are not up to date, this should go away by itself while playing eventually and game should load the current map.
Hello @laurieanne
thanks for attaching Player Support reply as well
Figured you played on Android, I play Soda on it as well and blank map appears quite frequently though I find yours not going away a bit odd😅
To find Soda app version, visit Play store, tap on your profile picture on your right, select "manage apps and device", tap on "manage" at the top, find Candy Crush Soda app, tap on "about this game", scroll down the page to view app version
Mine says 1.233.3
Well at this point there's not much to do, winter holidays have started so I can discuss this with community manager only after they finish 😅
I suggest to keep clearing cache of Soda app (that usually helps a lot in android devices) and play levels (even old ones) to help the game reconnect and reload the map. The game can be stubborn but so can we
how to clear cache: if you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters
This is the answer I received from support, which is exactly what they told me last week. Should I just give up? I have been doing all as suggested. I sent a screen shot, but it seems like they don't understand what I'm asking. It isn't just random events...EVERYTHING is gone (except for the notifications of the things I should be getting, but im not getting)
Hi Laurie, Thank you for contacting King Player Support.
I’m sorry to hear that events and features disappeared from your game, but rest assured it is expected for some events and features to change and even become temporarily unavailable, so there’s nothing to worry about. It's good to hear that you are passionate about these events and would like to participate in them again. Allow me to shed some light on what is going on and how a feature works.
Please note that special events like these are bonus features in the game and therefore not designed to be there permanently. To help keep things fresh and interesting, our studio tweaks and introduces new features every so often. As such, they need to thoroughly check these during gameplay, so these special features may appear or disappear during ongoing tests, as well as during scheduled maintenance checks.
However, events and features in our games can temporarily disappear when there is a connection issue during login. This can be a hiccup, a peak in the signal, or a momentary signal loss.
Normally, it comes back after you do one of the following:
01- Log out, close the app and restart your device, log in again
02- Play one level
03- Check that you have a stable connection
If these won't help it means the feature isn't available right now, yet it's great to know your appreciation for this feature though, and I will pass your feedback on to our Designers back at the Studio. In the meantime, be sure to keep your app updated, and you’ll have loads of adventures ahead!
Have a wonderful day, Laurie!
Your opinion matters greatly - especially to us! Hence you will receive a quick feedback survey soon. If you have a moment to share your experience with our assistance so we can keep improving our service to you, it would be super sweet. Thank you in advance!
Kind regards,
Erik
King Player Support
Around the beginning of December.
Yes, I have more than 2 GB
I'm using a Samsung S9+
I think it might be Android 10? Phone says its up to date when I tried to update again.
I have no idea where to find the version of CCSoda...but it just did an auto update a few days ago, which I was hoping would fix it, but..no.
Thank you!
Ok, I've followed the suggestions. Still nothing. I guess I just play to progress now? Lol
No error message. I have been in contact tact with support. They told me "clearly and concisely" that not all events were available to me because they are constantly testing. I have done all of the above, but will try it again now that I have been able to update. Thank you!
Hello @Kells913
If you see this error:
then the only solution is to reinstall the app, I'm afraid. Because of this error, the app is offline and you can't contact Player Support and ask them to look into into it.
Hello @laureyanne and welcome to Soda community
If you don't see any connection error being displayed in profile settings of Soda app, then you might need to insist with troubleshooting steps to help the app reconnect to the servers. It's not uncommon to see blank map like this in the game, especially after updating the app 🙂
---
If you don't see it, please go ahead and:
*it depends on on the type of the device. Read all details here.
If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters
If you own Apple mobile, visit Settings - Safari - Clear History and Website Data
I’ve had a similar problem. I get a message saying there is no internet connection and network error for the past week. I’ve tried logging into my account and got the no internet connection message. I’ve tried reaching out to support for help and got none. So I uninstalled and installed the app as a last ditch effort and tried to log into my account and got the same no internet connection message. Can anybody help me?
New here? Sign in or create an account to join the fun.
Hello!
clearing cache does not delete boosters. I do it pretty frequently myself to be sure of it so I'm a bit confused as to what might have gone wrong in your device, I'm very sorry to hear about this. Clearing data does delete all boosters information stored in your device.
If they don't come back when you restart the app, log in to your account and play levels then they might be lost for good. If you purchased boosters, it's possible to ask Player Support to reinstate them. Visit this page to know how to contact them.
If you lost your boosters already, you might consider to reinstall the app altogether to see it the blank map disappears and the app is finally able to load the current theme. Reisntalling the app deletes boosters and lives permanently. Only progress and gold bars can be restored anytime anywhere through your King account
Thanks so much for your help. I did only delete cache, and not data, after reading all suggestions. Once i lost all my boosters, I deleted both. But that was after 3 times of reinstalling. I've uninstallerd and reinstalled so many times. I'll just keep on playing to progress. I feel bad for my team that has a deadbeat taking up space now, though. I'm not sure if they can eventually delete me.
Thanks, again!!!
60+ levels, numerous uninstalling and reinstalling, restarting phone, loss of boosters. Should I give up now? Support told me to play a different King game, but I'm not sure I trust them. 😭
I see, I'me very sorry to hear about this. Let me ask community manager's opionion on this.
what's your game user ID?
visit this page on how find it. you would need to visit your profile settings in Soda app and tap twice on King logo to retrieve your ID
thanks
1008746105.
Right now I'm just playing to pass levels, which is ok fun, but not fun fun. Even when I collect pass enough hard levels, I don't get Kimmy's arcade. I get an opportunity to buy a package. So...store still works. Lol
Hi!
Issues affecting Android players have been fixed today.
Is your app able to load correctly now after checking troubleshooting and updates?
Thanks
No, there is still nothing.
😭
Oh wow! I just saw a screenshot of someone's game and I cant believe I don't even have one challenge, or even the race. 😭😭😭
I see @laureyanne
I'll forward this to community manager
Just got word from community manager that Soda Studio is aware of the issue and working on fixing it 😃
hopefully you'll be able to play normally again soon. Thank you for your patience
I returned playing the game after some while, but I've noticed that I can't edit my profile. Not sure why it shows United Kingdom either. I was in Israel when I've installed the game, now I'm in India. It looks like this:
hello….Im wanting to Bake in the bakery,however it always says “Bakery opening soon”……This has been non stop for the past few weeks now…
Whenever I choose to watch ads for a bonus or extra lives etc, the ads have started to freeze. It’s the ad for teaching or education or something. It’s so annoying. I’m losing levels because of it and happened about 6-10 times in the last hour I have been playing. What is causing this?
Hola. Salí del juego, dejando mí sesión como ganador y tomando los regalos del comienzo del día y a los minutos vuelvo a ingresar y al jugar, me doy cuenta que me sacó la racha y sus ventajas. Estoy molesto.
my game will not load. It gets to a certain point and just stops. Please help.
🚨 Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! 👈 🛠 How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and…
Hello, Soda fans! Starting out in Candy Crush Soda Saga (or just Soda, as we call it here!) can feel a bit overwhelming, so many candies, so many challenges! 🤯 You might discover 🍬 boosters and use them freely, only to later realize they don’t magically replenish. 😅 And then there are 🧁 blockers, standing in the way of…
Before we look at the type of levels, let's also look at the Level Indicator! ⚠️ Level Difficulty Indicators Some levels are tougher than others, so icons and borders warn you in advance: 🟧 Hard Levels: Marked with an orange border. 🟥 Super Hard Levels: Marked with a red border. ⬛ Ultra Hard Levels: Marked with a dark red…
