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No rewards for Candy Crush Soda Championship Streak
Answers
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Hello @MaryAng888 and welcome to Soda community!
Thanks for reporting and the ID.
I have a question for you, do you recall when you first opened the app and if you got only rewards from other events instead yesterday? For example , did you take part in Kimmy's yellow candies hunt last week and launch Soda app yesterday after after Kimmy event ended to claim those rewards? Or did you launch Soda app after weekly contest ended but before other events (Kimmy's event) ended?
thanks
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Hi, thanks for the prompt reply. I opened the app yesterday immediately after the Championship Streak, expecting to get the 12 h free life and other boosters but I was disappointed that after completing one level, the message shows that the board has restarted with no prize given after the 3-week Championship Streak. I launched Soda app after the weekly contest but before the other events ended. I had no problem receiving the prizes previously. Thanks for your kind attention on this matter.
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Hello @MaryAng888
I wouldn't know, I'm sorry.
However I did forget to tell you that you should contact King Player Support to ask them if they can send a replacement of your missing prize, my apologies.
- How to contact Player Support from Soda app in mobile devices and Windows 10, 11 computers: launch soda app - visit settings- click "?" Icon- visit "purchases and gold bars"- "why haven't I received my purchase"- scroll down and click "contact us". Explain your problem and send.
Check out this guide for directions step by step: 👇️
How to contact Player Support from the game to report Purchase issues!
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Hello @MaryAng888 !
I heard back from the Game Studio after and it seems something in the problem description was not quite clear, so I'd like to clear things up with your help 🙂
Would you be so kind to describe what happened in your own words so I can forward that as well?
you took part in one weekly contest (first week) and won the contest= you got 1st prize and first 1 badge. Is that correct?
you took part in the next weekly contest (second week) and won the contest= you got 1st prize and second badge. Is that correct?
you took part in the next weekly contest (third week) and won the contest= you got 1st prize but you did not get third badge nor the championship streak prize. Is that correct?
you took part in 3 weekly contests 3 weeks in a row, is that correct?
thanks
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Hi, that's correct. I took part in the weekly contests 3 weeks in a row and won the 1st prize and badge on 19 Dec 2022, won the 1st prize and 2nd badge on 26 Dec 2022 and won the contest on 2 Jan 2023 but I did not get the Championship Streak prize of the 12 h life and boosters. I hope to hear from you soon. Thanking you in advance.
