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Has Candy crush soda frozen
I hope so
We will forward the issue to the CM. Since it is the weekend and the office is now closed, the CM will be able to check this on Monday.
@Courtney1990 @smilingeileen2 👆️
Hello there!
We've been informed the loading issue is being investigated
For updates and news on the situation, keep an eye on this support main thread:
Sorry for the inconvenience and thank you for your patience
Hi , I'm still in the same position as I was on Saturday. I've completed all troubleshooting more than once, uninstalled and re-installed the game numerous times. I did it again today but nothing has changed for me either. The game won't load, it still sticks on the loading page and won't go any further. The version available in playstore is 1.234.4 which I assume is the current version..I've checked and posted alongside others in the link you gave but still no further update. Help still need please. Thanks
No it's not Candy crush soda saga is not working still when will you fix this
Thank you very much.
Hello @Courtney1990 @smilingeileen2 @lesleyloo
The issue was reported. When there is an update you can find it 👉here
Hello I have reinstalled Candy crush soda saga and is not working still fix it please
I unstaled and reinstalled Candy crush saga and it's working but not Candy crush soda saga
Hello!
Can you provide us your Game ID; here is how to find. Thanks.
Thank you and yes I know unfortunately 😂 I'll have to.play something else tomorrow.
Thank you! I will forward this to the CM. Please note, that due to the weekend, the office will not see the report until Monday.
Hi, I play via Facebook. My game ID is 1018586126 and my phone is Samsung Galaxy A53 5G. Model number SM-A536B/DS Thanks
My I'd code is 1172588270
Look Candy crush saga is working
But Candy crush soda saga is not
Hello! Sorry to hear this.
We will need more info so we can forward this.
Can you tell me, do you play via Facebook or King account?
Do you by any chance know your Game ID, here is how to find.
What is the model number of your Samsung A53? For Android: Settings- About Phone - (for example Model number SM-695F)
I'm also having the same problem on my Amazon fire and on my Samsung galaxy S20FE
I'm having exactly the same problem. The game was working this morning but now freezes on loading page. I'm using a Samsung Galaxy A53. I've followed "all" the troubleshooting tips including clearing cache, clearing data, restarted phone, uninstalled and re-installed game. My connection is great, all my other games work including another king game but not this one.It's still stuck on same loading page. Help needed please. Thanks.
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