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I can't get onto Candy crush soda
Answers
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Hello @Courtney1990
We don't know what's going on yet. We don't have gaming details from many other players having the same issue. This issue is not well known yet. To make a report to CM we need gaming details.
That's why we need help from you, we can't do more than this at this point.
- We would like to know which steps of troubleshooting you tried, as suggested in page 1
- We would like to know the make and model of your device as @Yosca suggested
thanks
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I'm having exactly the same problem. The game was working this morning but now freezes on loading page. I'm using a Samsung Galaxy A53. I've followed "all" the troubleshooting tips including clearing cache, clearing data, restarted phone, uninstalled and re-installed game. My connection is great, all my other games work including another king game but not this one.It's still stuck on same loading page. Help needed please. Thanks.
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Hello! Sorry to hear this.
We will need more info so we can forward this.
Can you tell me, do you play via Facebook or King account?
Do you by any chance know your Game ID, here is how to find.
What is the model number of your Samsung A53? For Android: Settings- About Phone - (for example Model number SM-695F)
This discussion has been closed.
