Connection error solution

Hello @paps52

sorry to hear about this. You should be able to get your levels back once the connection error is gone and you're able to log in.

Are you playing from UAE? there's an ongoing connection error that is affecting UAE players and the Game Studio is working hard to find a solution

you may follow developments about this issue here

Hello @CharlieMH

connection error affecting UAE players has been handled

If you see this error

This error can be determined by various causes but unfortunately troubleshooting steps don't help. Reinstalling the app is usually able to solve it to let you play normally again. If it doesn't, let me know. If you use a King or Facebook account, after reinstalling the app your progress can be retrieved up to the point your app wasn't displaying that error yet. Boosters can be lost permanently as they're only saved on device local memory and not King servers.

Contact King Player Support if you need to restore your progress and purchased items:

If you progress is partially or entirely lost after reinstalling the app, create an account if you don't have one already and contact Player Support so they can manually restore your progress on your account:

How to contact Player Support: open soda app - visit settings- click "?" Icon- visit "my game progress"- "how do I save progress"- scroll down and click "contact us". Please be sure to select "Problems with my Game" and then "Game didn't save", add your current level and send.

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If you lost purchased items that you didn't use, you may ask Player Support for a replacement. More infos here

Items obtained for free in the game can't be refunded as per terms and conditions of the game. More infos here.