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Why does candy crush soda keep kicking me out? I play on samsung tab A7 tablet.

Mackman444
Mackman444 Posts: 2

Level 1
in Support

This has only been happening for the last month or so.

Answers

  • AngelBrooklyn
    AngelBrooklyn Posts: 13

    Level 2

    Erase your catch

  • Pitty_Kitty
    Pitty_Kitty Posts: 13,008

    Hello @Mackman444 and welcome to Soda community!

    Sorry to hear about this. You might want to check this guide

    Also troubleshooting steps might help:

    • check for Soda and device updates
    • check that your device has at least 2 GB of free storage
    • provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
    • you might need to repeat the steps above 3-4 times

    *If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters


    Let me know if the issue persists 🙂

  • Blondie10
    Blondie10 Posts: 8

    Level 2
    https://community.king.com/en/candy-crush-soda-saga/discussion/393592/why-does-candy-crush-soda-keep-kicking-me-out-i-play-on-samsung-tab-a7-tablet

    I am having the same problem for the last 6 months and it's getting worse. Every time I am on an extremely difficult level and just about to complete it, I get kicked out. I am about to uninstall this game. Every time I ask for help I get the same automatic reply ', make sure you have enough data, restart your tablet, clear cache, uninstall and reinstall etc, etc. Nothing works and I am fed up!

  • Pitty_Kitty
    Pitty_Kitty Posts: 13,008
    edited February 2023

    Hello @Blondie10

    I see you posted about this issue before in this community

    Unfortunately we cannot help if we don't have more infos and context as we cannot physically look into your device. We can only rely on you 🙂

    Please provide these details:

    • Do you use a King account or Facebook account to save your progress?
    • Which device do you play on? (make and model please!)
    • If you play on PC/laptop do you play on Facebook platform or on soda app downloaded from Microsoft Store?
    • What is the latest version of your device software (OS) update?
    • What is the latest version of Soda app update you have? (info can be found under additional informaion in Soda app page in Microsoft Store/Play Store/App Store ecc)
    • what is you game ID number? to find this number check this page

    Don't hesitate to ask if you need futher directions to find these infos

    Thank you!

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