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I am playing on PC Windows 10, my PC and the game Candy crush Soda Saga are update, When i clic on the level 2437 the game close. Thank you for your help.
It's crashing on my end as well (Win10-app, playing on PC), version 1.239.500.0. Not with every level, but quite regularly. Please do look into it. Thanks in advance.
Hi again @Émerik that is odd. Did you clear the cache? Do you have game version 1.239.5?
You can find more info here
Your other question; if you link your Community and game account King Player Support can then help you better when your game needs to be looked at. Note, we in the Community cannot do this. You can reach Player Support directly via the game app:
- Click on the blue gear
- Click on the ? mark
- Click on “Technical and connection issues“
- Click on “thanks for reaching out”
- Scroll down and click on "Contact Us"
It does not work, i am playing with PC Windows 10 Micosoft Store. When i clic on any level it close the page.
Other question, why King ask this how does it work → Would you like to link your Community account with the account you use for King games? ...more info
If you consent to it, we will try to match both accounts through your email address and with it being successful, we will be able to understand and provide you with better support. Thank you for your help
Hello @Émerik
I am sorry to hear this. Did you try another level? Let’s try the troubleshooting:
provided you saved your progress with a King account, log out of the game - clear the cache -> not data that will delete your boosters - power off your device for at least 1 minute - restart your device - check for game and device updates - log back into the game. Also make sure you have at least 2GB free memory storage to run the game smoothly.
Hope this helps 🙂
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In the game, where I was at an advanced level, I was spending 8 hours on color balls and another 7-8 hours There was an unlimited package.. I also had over 80 candies and other items, and many other things. But I created an account to save my progress, and everything is gone. I want them back, please.
Can anyone help? My Bake a Cake shows a "claim", but when I tap on it, it goes nowhere. I've tried signing out, signing back in. Don't know what is wrong. Just want to play.
Hi guys, Apologies if this has been asked before, but I just recently got back to Candy Crush Soda Saga, and it was linked to my FB account, so I didn't have any King account. I created a King account using different email from my FB account. After I unlinked my candy crush account from FB, my save data is now within my FB…
Yet again I didn't get my bonus after being on podium for 3 weeks in a row. I have a picture from yesterday when the clock was at 0 time left and it shows me on podium and having the prior 2 weeks podium finishes lit...please fix this
Stuck on 18418. Middle bear will not advance to upper playing field. This a glitch or am I doing something wrong?
Not seeing 4-in-a-row in your game right now? Don’t worry, it's not a bug! 🛠️ The event has been paused for now to make space for new events and tasty surprises we’re testing out. 🍬✨ As always, events can come and go, and sometimes we like to shake things up to keep Soda feeling sweet and exciting! The Soda studio is…
🚨 Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! 👈 🛠 How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and…
Hello, Soda fans! Starting out in Candy Crush Soda Saga (or just Soda, as we call it here!) can feel a bit overwhelming, so many candies, so many challenges! 🤯 You might discover 🍬 boosters and use them freely, only to later realize they don’t magically replenish. 😅 And then there are 🧁 blockers, standing in the way of…
