Mixed king/facebook accounts

Alce92 · April 2018

Hi, my king account has been associated with a facebook account of another person. So, our progresses in Candy Crush Soda are mixed: I was at level 368 and now I am at level 821, whereas my friend lost all her gold bars (from 217 to 20). Similarly it happened for Candy Crush Jelly.

Is it possible to solve this problem?

Thanks,

Alce92

Cezdiamond · April 2018

Hello Alce92- Sorry about this! Can I ask if you know the other player account that it has merged to?

Has a friend used your device to play their game?

Lady_Choo · April 2018

Hi Alce92, I am going to pass this on to a moderator who will be in touch.

Thank you for posting on King care

Cezdiamond · April 2018

Hello Alce92- Sorry about this! Can I ask if you know the other player account that it has merged to?

Has a friend used your device to play their game?

Alce92 · April 2018

Hello Cezdiamond,

yes, my friend has a Facebook account and I have a King account. Can I text you in private?

Thanks for your quick answer,

Alce92

Cezdiamond · April 2018

Hi Alce92, I am going to pass this on to a moderator who will be in touch.
Thank you for posting on King care

Thanks!

Nick_Manouso · May 2018

i have the same problem my facebook account for the game is mixed with my friends king's account of the game. I am at level 1120 she is at 1682. Please give me an answer...

Lady_Choo · May 2018

Hi Nick, I will pass this over to a moderator

Nick_Manouso · May 2018

i m still waiting for an answer...

Lady_Choo · May 2018

Sorry Nick, she was busy away from King care yesterday and left before she had finished the list we gave her. I know she does like to finish things before she leaves so I would assume something came up. I have asked her though, so hopefully on Monday she will see it

Nick_Manouso · May 2018

So neither me nor my friend can play the game correctly until monday...

Lady_Choo · May 2018

Not if its something they need to fix, no I am sorry. Although I am an official King helper, I am only a volunteer, so we can give troubleshooting and help players where we can, but anything that relates to needing to access an account, we have no access to. Basically we weed out questions from those that can be solved with help, or report issues, or pass on important questions like yours so that the team see it quicker. Unfortunately they don't work weekends

However which device are you playing on? I assume you were both playing on the same device? Have you tried logging out of the game completely and logging in on your own Facebook account?

If playing on an iphone, you would need to clear the cache and cookies from safari too as sometimes that does save the data.

Mixed king/facebook accounts

Best Answer

Answers

Categories